Dynamic Team Lead

6 days ago


Pune, Maharashtra, India IGT Solutions Full time

Job Description:

We are seeking a highly skilled Dynamic Team Lead - Operations Manager to join our team at IGT Solutions. In this role, you will be responsible for managing a team of 15-20 agents handling inbound calls and emails.

Main Responsibilities:

  • To manage all team and process-related issues effectively.
  • To monitor voice standards, performance reporting, value innovation, and escalation resolution.
  • To ensure the team meets and exceeds stipulated timelines and service level agreements.
  • To provide regular coaching and mentoring to agents and track low performers in the team.
  • To participate in client calls, agent focus group discussions, and re-inforce product-related updates in the team.
  • To maintain CMS reports related to team staffing, AHT, and adherence to discipline in the team.
  • To ensure compliance with company policies and procedures.
  • To conduct and manage appraisal discussions (PMS) with agents.

Requirements:

  • A graduate degree in any stream or an undergraduate/High School Graduate.
  • 1-2 years of experience as a supervisor or TL in a BPO Operations or Travel Account setup.
  • Knowledgeable in computer MS applications & Excel.
  • Preferably with experience in Travel BPO/Travel Agency and hands-on experience in travel bookings and changes.

Functional Competencies:

  • Leadership and People Management.
  • Decision Making.
  • Problem Solving Ability.
  • Customer Management.
  • Analytical and Methodical Abilities.
  • Coordination/Team Work.
  • Communications Skills (Verbal and Written).

Salary:

The estimated salary for this position is ₹4LPA to ₹5LPA.

About IGT Solutions:

IGT Solutions is a dynamic organization that requires leaders who can drive results and growth.



  • Pune, Maharashtra, India Webologix Ltd INC Full time

    Job DescriptionWe are seeking a seasoned .NET Lead with exceptional technical expertise and leadership skills to join our dynamic team at Webologix Ltd.Key ResponsibilitiesCollaborate with product managers, designers, and stakeholders to translate business requirements into technical specifications.Lead and mentor a 5-10 member team in the .NET tech...

  • Technical Lead

    3 weeks ago


    Pune, Maharashtra, India Hexaware Technologies Full time

    Job Title: Technical Lead - Dynamics CRM SolutionsAbout the Role:We are seeking an experienced Technical Lead to lead our Dynamics CRM solutions team. The ideal candidate will have a strong technical background in Microsoft Dynamics CRM and proven experience in leading technical teams.Key Responsibilities:Lead the development of Dynamics CRM solutions from...


  • Pune, Maharashtra, India NeerInfo Solutions Full time

    Job Description:We are seeking a highly skilled and experienced Microsoft Dynamics CRM Technical Application Lead to join our team at NeerInfo Solutions.About the Role:The successful candidate will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for managing the team and ensuring...

  • ITSM Team Lead

    1 day ago


    Pune, Maharashtra, India ITC WORLDWIDE Full time

    We are seeking an experienced ITSM Team Lead to join our team at ITC Worldwide. The salary for this role is estimated to be around $95,000 - $110,000 per year.About the RoleThe ITSM Team Lead will oversee a dynamic team of engineers providing support to customers. This role ensures a customer-friendly approach for resolving O365/Azure technology related...

  • Operations Team Lead

    3 weeks ago


    Pune, Maharashtra, India Max Life Insurance Full time

    About Us">Max Life Insurance is a leading provider of life insurance solutions, dedicated to helping individuals and families achieve their financial goals. We are seeking an experienced Operations Team Lead to join our team.Job Summary">We are looking for a seasoned professional to lead our operations team. The successful candidate will be responsible for...


  • Pune, Maharashtra, India Admin Looks Full time

    Job Title: Software Engineering Team LeadLocation: RemoteEstimated Salary: $150,000 - $200,000 per yearAbout Admin Looks:We are a dynamic and innovative company that values creativity, collaboration, and continuous improvement. As a software engineer team lead, you will play a crucial role in shaping our web applications and user interfaces.Job...


  • Pune, Maharashtra, India Trupti Solutions Full time

    About Trupti Solutions :We are a leading technology firm seeking an experienced Full Stack Developer with 4 to 8 years of expertise to join our dynamic team. We strive to provide innovative solutions and cutting-edge technologies to our clients. The ideal candidate should have robust understanding of Windows as well as web-based application development, both...

  • DevOps Team Lead

    6 days ago


    Pune, Maharashtra, India Sunware Technologies Full time

    Job Title: DevOps Team LeadLocation: Not SpecifiedExperience: 6+ yearsPosition Type: Full-timeRole Overview:The DevOps Team Lead at Sunware Technologies will be responsible for overseeing the design and implementation of CI/CD pipelines, ensuring the smooth operation of development and production environments, and leading a team of DevOps engineers. This...


  • Pune, Maharashtra, India LTI - Larsen & Toubro Infotech Full time

    Greetings from LTIMindtreeWe are seeking an experienced Backend Engineer with a strong background in JAVA SPRINGBOOT MICROSERVICES to join our dynamic team.The ideal candidate should have hands-on experience in developing, testing, and deploying web applications using JAVA Spring Boot and Microservices. Effective communication with the team and clients is...


  • Pune, Maharashtra, India SA Technologies Inc Full time

    We are seeking an exceptional Software Engineering Team Lead to join our team at SA Technologies Inc. in Pune, India. As a key member of our leadership team, you will be responsible for leading and mentoring our software engineering team to deliver high-quality solutions to our clients.About the RoleThe ideal candidate will have 8-15 years of experience in...

  • Project Manager

    3 weeks ago


    Pune, Maharashtra, India HNM Solutions Full time

    Job Title: Project Manager - Enterprise SolutionsAbout the Role: We are seeking an experienced Project Manager to lead our Enterprise Solutions team. The ideal candidate will have a strong background in project management, with a proven track record of delivering complex projects on time and within budget.Key Responsibilities:- Lead multiple projects...


  • Pune, Maharashtra, India ABM Pvt Ltd Full time

    ABM Pvt Ltd is seeking a highly skilled and experienced Technical Program Manager to lead its software development team.About the RoleThe successful candidate will be responsible for leading a team of developers in the design, development, coding, testing, and debugging of applications. They will manage all activities of the software development team, set...


  • Pune, Maharashtra, India Talpro Full time

    Job Title: Lead DevOps EngineerAbout the Role:Talpro is seeking a highly skilled Lead DevOps Engineer to join our team. As a key member of our team, you will be responsible for designing, implementing, and maintaining our DevOps infrastructure.Key Responsibilities:Lead and mentor the DevOps team, providing guidance and support on best practices and technical...


  • Pune, Maharashtra, India Zensar Technologies Full time

    Job Title: Senior Dynamics CRM DeveloperJob Summary: We are seeking a highly skilled Senior Dynamics CRM Developer to lead our team in designing and implementing Dynamics 365 solutions.About the Role: As a Senior Dynamics CRM Developer, you will be responsible for leading the technical design and implementation of Dynamics 365 solutions, ensuring they meet...

  • Operations Team Lead

    4 weeks ago


    Pune, Maharashtra, India Celebratd Full time

    About CelebratdCelebratd is a dynamic organization that requires exceptional professionals to join our team.Job DescriptionWe are seeking an Operations Executive to oversee the day-to-day operations of our bookings and ensure client satisfaction. The successful candidate will be responsible for coordinating with vendors, managing vendor onboarding, and...


  • Pune, Maharashtra, India Atica Global Full time

    Atica Global, a pioneering tech-first remote sales and revenue management company for Hotels and Hotel operators in the US, seeks a driven and innovative ISA - Intern to join our dynamic team.We are a startup backed by top investors like Titan Capital and DIBS, striving to deliver exceptional service while setting new standards for efficiency and...


  • Pune, Maharashtra, India Flynaut Full time

    Job OverviewFlynaut, a pioneer in innovation, seeks an experienced Software Development Team Lead to spearhead our team of skilled developers.About UsWe specialize in building cutting-edge solutions that drive user engagement and deliver exceptional results. Our mission is to foster a dynamic work environment where talented professionals thrive.Job...


  • Pune, Maharashtra, India AGDATA Full time

    AGDATA is a dynamic organization seeking an experienced Software Engineering Team Lead to join our team in Pune.We are offering an estimated annual salary of ₹25,00,000 to ₹30,00,000 based on qualifications and experience. About the Role:This is a leadership opportunity for a seasoned professional to drive planning and execution for scrum teams,...


  • Pune, Maharashtra, India Pioneer Exhibitions and Conventions Management Private Limited Full time

    Job OverviewPioneer Exhibitions and Conventions Management Private Limited is a leading conference and exhibition industry player with over four decades of experience in organizing exhibitions and conferences in India.Salary DetailsThe estimated annual salary for this role is Rs. 4,500,000 to Rs. 5,000,000 (CTC). This is a negotiable package based on the...


  • Pune, Maharashtra, India ScaleneWorks Full time

    Job Title: Microsoft Dynamics Marketing DeveloperAbout the Role:We are seeking a highly skilled Microsoft Dynamics Marketing Developer to join our team at ScaleneWorks. As a key member of our marketing team, you will be responsible for designing, developing, and optimizing marketing automation features within the Microsoft Dynamics 365 platform.Key...