ITSM Team Lead

2 days ago


Pune, Maharashtra, India ITC WORLDWIDE Full time

We are seeking an experienced ITSM Team Lead to join our team at ITC Worldwide. The salary for this role is estimated to be around $95,000 - $110,000 per year.

About the Role

The ITSM Team Lead will oversee a dynamic team of engineers providing support to customers. This role ensures a customer-friendly approach for resolving O365/Azure technology related issues. The successful candidate will also produce customer reports, including SLA reports and ensure that all SLAs are met.

This person will provide leadership and drive team duties, including remote troubleshooting, documentation of customer interactions, and processing customer requests to completion.

Required Skills and Qualifications

To succeed in this role, you must have:

  • Prior experience as an ITSM Analyst, Service Manager, Engineer, Process Consultant, or Technical Consultant.

Additionally, we require:

  • Proficiency in CRM, Microsoft Office, Teams, SharePoint, JIRA ACP 120/420 certification, PowerApps (PL200+), and Power Automation Flows (Power Automate) PL400 (+).
  • A strong command of English fluency, both written and verbal.
Job Requirements

This role requires:

  • A Bachelor's degree or equivalent with Microsoft certifications.
Benefits

We offer:

  • A competitive salary range of $95,000 - $110,000 per year.
  • Opportunities for career growth and development.


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