ITSM Solution Specialist

2 weeks ago


Pune, Maharashtra, India Vyom Labs Pvt Ltd Full time

Company Overview


Vyom Labs Pvt Ltd is a renowned organization dedicated to delivering innovative IT solutions.

Job Summary


We are seeking an experienced ITSM Solution Specialist to join our team. The successful candidate will be responsible for implementing and managing IT service management processes using BMC Remedy.

Responsibilities



  • Develop and implement IT service management processes as per the ITIL standard.
  • Analyzing and resolving complex technical issues at a deeper level.
  • Designing and deploying web services integrations.
  • Maintaining CMDB and DWP knowledge.
  • Providing support and guidance to junior team members.


Requirements


To be considered for this role, you must have:

  • Strong foundation in IT service management processes.
  • Extensive experience with BMC Remedy.
  • Hands-on experience in web service integrations.
  • Excellent problem-solving skills.
  • Ability to work in a fast-paced environment.


What We Offer



  • A competitive salary range of $120,000 - $180,000 per annum.
  • Opportunities for career growth and professional development.
  • A collaborative and dynamic work environment.
  • A comprehensive benefits package including health insurance, retirement plan, and paid time off.


How to Apply


If you are a motivated and experienced ITSM Solution Specialist looking for a new challenge, please submit your resume and cover letter for consideration.
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