ITSM Solutions Architect

2 weeks ago


Pune, Maharashtra, India MINDTEL GLOBAL PRIVATE LIMITED Full time

We are seeking an experienced ServiceNow Developer/Consultant to lead the implementation and enhancement of our ITSM solutions, focusing on operational efficiency and service delivery.

Key Responsibilities:

  • Design, configure, develop, and implement solutions within the ServiceNow platform, particularly in ITSM modules (Incident, Problem, Change, Request, and Knowledge Management).
  • Customize ServiceNow applications, developing custom workflows, UI policies, UI actions, business rules, and client scripts to facilitate process improvements.
  • Integrate ServiceNow with third-party tools and services using REST, SOAP, APIs for data import/export and automation needs.
  • Implement and adhere to ITIL best practices in the development and maintenance of ITSM solutions.
  • Collaborate with stakeholders, business analysts, and other IT teams to gather and analyze requirements for ITSM functionality.
  • Continuously enhance and optimize the ServiceNow platform for scalability, stability, and performance.
  • Conduct unit testing, system testing, and integration testing to ensure quality code and provide support for any issues that arise post-deployment.
  • Create and maintain comprehensive technical and process documentation for all customizations and enhancements within the ServiceNow platform.
  • Provide ongoing support, administration, and maintenance of the ITSM system, including upgrades and patch management.

Requirements:

  • Deep technical knowledge of the ServiceNow platform
  • Strong analytical skills
  • Able to work closely with clients or internal stakeholders to provide customized solutions
  • Knowledge of ITIL best practices
  • Experience with ServiceNow development, customization, and integration

Estimated Salary:** ₹1,200,000 - ₹1,800,000 per annum

About Us: MINDTEL GLOBAL PRIVATE LIMITED is a leading provider of IT services and solutions. We are committed to delivering high-quality services to our clients and providing a positive work environment for our employees.



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