ITSM Transformation Expert

3 weeks ago


Pune, Maharashtra, India Hexaware Technologies Full time
Job Description:

We are seeking an ITSM Transformation Expert to join our team at Hexaware Technologies. As an ITSM Transformation Expert, you will be responsible for leading the implementation of IT Service Management (ITSM) processes and tools across various service providers.

Your primary focus will be on Change Management, Release Management, and Hardware Asset & Configuration Management. You will work closely with internal teams like Procurement and support groups to ensure seamless integration of these processes.

You will develop and maintain company policies and processes related to IT asset management and configuration control. Additionally, you will collect information for budgeting, inventory, contract summaries, and cost comparisons.

The ideal candidate will have a strong background in ITIL processes, specifically Change Management and Release Management. They should also have experience working with ServiceNow or equivalent ITSM tools.

Key Responsibilities:
  • Lead the implementation of ITSM processes and tools
  • Develop and maintain company policies and processes
  • Collect information for budgeting, inventory, contract summaries, and cost comparisons
  • Work closely with internal teams and support groups
Requirements:
  • Graduate degree (minimum), BE/B. Tech preferred
  • Practical experience as Change Manager along with any other 2-3 ITIL processes
  • Hands-on work experience on at least one Service Management tool like ServiceNow, BMC Remedy, HPSM, or any other equivalent industry standard ITSM tool
  • Excellent English communication skills, both written and verbal, including business writing skills
  • Experience of performance data analysis of ITIL processes
  • Ability to work with all levels of client and internal resources
  • Positive learning attitude and willing to work in a team environment
Salary:

$120,000 - $150,000 per annum

About Us:

Hexaware Technologies is a leading global provider of Information Technology services and consulting. We offer a range of services including IT Consulting, Application Development, Testing, and Business Process Outsourcing. Our mission is to deliver exceptional customer experiences through innovative technology solutions.


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