O2C Team Supervisor

3 weeks ago


Pune, Maharashtra, India Skylark Digi Solutions Full time

**Job Summary**

We are looking for a skilled and experienced Team Lead to manage our Order Management Team. The successful candidate will oversee the complete order lifecycle, from order processing to customer query resolution, invoicing, and escalations. This role requires strong coaching skills, proficiency in ERP/CRM tools, and a proactive approach to continuous improvement.

The ideal candidate will have 6-8 years of experience in Order Management and O2C processes, with 2-3 years in a leadership role in BPO/BPM. The successful applicant will be responsible for guiding team members in ERP/CRM tools usage, ensuring effective system utilization, and monitoring team KPIs to ensure targets for quality and customer satisfaction are met.


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