O2C Process Expert Leader
1 week ago
**About the Role**
We are looking for an experienced Order Management Team Lead to lead a team of Specialists and Subject Matter Experts (SMEs) within the Order-to-Cash (O2C) process at Skylark Digi Solutions.
The successful candidate will have a solid understanding of O2C processes, excellent leadership skills, and a commitment to delivering high-quality outcomes.
**Responsibilities:**
- Manage the end-to-end order lifecycle, addressing escalations and driving customer satisfaction.
- Lead a team of O2C specialists and SMEs, ensuring alignment with organizational goals.
- Provide mentorship and development opportunities to team members.
- Collaborate with cross-functional teams to ensure seamless order fulfillment.
**Requirements:**
- Bachelor's or Master's degree; certifications in Supply Chain Management or Business Process Management preferred.
- 6-8 years in Order Management and O2C processes, with 2-3 years in a leadership role in BPO/BPM.
- Strong communication, problem-solving, and customer focus.
**Estimated Salary:** ₹900,000 - ₹1,300,000 per annum.
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