O2C Process Expert Leader

1 week ago


Pune, Maharashtra, India Skylark Digi Solutions Full time

**About the Role**

We are looking for an experienced Order Management Team Lead to lead a team of Specialists and Subject Matter Experts (SMEs) within the Order-to-Cash (O2C) process at Skylark Digi Solutions.

The successful candidate will have a solid understanding of O2C processes, excellent leadership skills, and a commitment to delivering high-quality outcomes.

**Responsibilities:**

  1. Manage the end-to-end order lifecycle, addressing escalations and driving customer satisfaction.
  2. Lead a team of O2C specialists and SMEs, ensuring alignment with organizational goals.
  3. Provide mentorship and development opportunities to team members.
  4. Collaborate with cross-functional teams to ensure seamless order fulfillment.

**Requirements:**

  • Bachelor's or Master's degree; certifications in Supply Chain Management or Business Process Management preferred.
  • 6-8 years in Order Management and O2C processes, with 2-3 years in a leadership role in BPO/BPM.
  • Strong communication, problem-solving, and customer focus.

**Estimated Salary:** ₹900,000 - ₹1,300,000 per annum.



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