Product Support Professional

2 days ago

Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000

Job Description

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We are seeking an enthusiastic and proactive individual to join our team as a Product Support Associate. This is an excellent opportunity for someone who is passionate about providing exceptional customer service and has a genuine interest in the publishing industry.

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The successful candidate will be responsible for assisting platform users by addressing their queries and concerns via email and phone calls, ensuring a seamless experience for authors. They will also play a vital role in upselling premium packages and add-on services, increasing awareness of the platform's offerings.

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Key Responsibilities:

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  • Assist platform users by addressing their queries and concerns via email and phone calls">
  • Upsell premium packages and add-on services to increase awareness of the platform's offerings">
  • Educate users about additional publishing services such as cover design, marketing packages, and distribution options">
  • Gather insights from users on their experience, identifying what works well and areas needing improvement">
  • Share valuable user feedback with internal teams to inform product improvements and enhance user experience">
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Required Skills and Qualifications:

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  • Strong communication skills (verbal and written) for effectively assisting users and conveying information clearly">
  • Fluency in Hindi (speaking is essential; reading and writing are advantageous)">
  • A customer-first mindset, with a genuine passion for helping users succeed">
  • A proactive attitude toward upselling and promoting high value services">
  • Ability to gather insights from user interactions and report key findings to the team">
  • Willingness to learn and adapt in a fast-paced environment">
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Benefits:

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This role offers a unique opportunity to work with a rapidly expanding SaaS product that empowers aspiring authors to publish their work with ease. The successful candidate will have the chance to make a meaningful contribution to the growth and development of the platform, while also gaining valuable experience and skills in customer support and sales.

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Others:

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If you are a motivated and customer-focused individual who is passionate about the publishing industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your relevant experience and qualifications.

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