Product Support

ABOUT TEMENOS

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

THE ROLE

The Product Analysis and Customer Support (PACS) team provides expert-level support to clients using Temenos products, including those in the implementation phase as well as live customers. PACS manages all client support requests, ensuring seamless product experience and client satisfaction.

Our team supports Internet and Mobile Banking, as well as product development and production support for Australian banks and other financial institutions globally. This role requires a candidate with strong development experience in ASP.NET / ASP.NET MVC, along with proficiency in front-end technologies including HTML, CSS, JavaScript, and AJAX, to effectively support our existing clients.

OPPORTUNITIES

• You will Implement robust business logic, including data abstraction, dependency injection, and core rule processing.
• You will Architect and manage the data access layer utilizing Entity Framework and LINQ.
• You will Integrate data from core systems via daily SSIS job executions.
• You will Create and maintain Crystal Reports for multi-format output including PDF and Excel.
• You will Optimize application performance, scalability, and ensure adherence to coding best practices.
• You will Collaborate with cross-functional teams to gather requirements and deliver solutions.
• You will Diagnose, troubleshoot, and resolve production issues promptly.
• Manage defect lifecycle in JIRA:
• Analyze reported issues and coordinate with customers for clarification.
• Apply fixes in .NET code and deploy updated packages to the QA team.
• Post QA sign-off, deliver packages for UAT or production deployment.
• You will Maintain comprehensive documentation and comply with change management protocols

SKILLS

• BE/BTech/MCA candidates with 4 to 7 years of Product Support experience with coding experience/exposure (ASP.NET / ASP.NET MVC development, front-end technologies: HTML, CSS, JavaScript, and AJAX)
• Good knowledge of SQL Server and database design principles.
• Excellent analytical, debugging, and problem-solving capabilities.
• Solid understanding of layered architecture (UI, Business Logic, Data Access).
• Hands-on experience with Entity Framework and LINQ.
• Familiarity with Dependency Injection and common design patterns.
• Experience in developing and managing SSIS packages for data integration.
• Skilled in generating Crystal Reports and exporting to various formats.
• Nice to have -
• You should have - Experience with Web API / RESTful services & Familiarity with unit testing frameworks such as xUnit or NUnit

VALUES

• Care We care and listen to each other, our clients, partners and the communities we serve
• Commit We commit with determination and persistence to make things happen
• Collaborate We collaborate within Temenos and across a wider partner ecosystem
• Challenge We challenge the status quo, try to look at things differently and drive change

SOME OF OUR BENEFITS include:

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
• Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
• Family care: 4 weeks of paid family care leave
• Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
• Study leave: 2 weeks of paid leave each year for study or personal development