Product support consultant

5 days ago


Chennai, Tamil Nadu, India Neurealm (Formerly GS Lab | GAVS) Full time ₹ 2,94,912 - ₹ 4,75,040 per year

Technical Support & Troubleshooting: Diagnose and resolve product-related technical issues, providing accurate and timely solutions to customers. Customer Education: Create and maintain support documentation, FAQs, and training materials to help customers and internal teams understand product features and solve problems independently. Client Interaction: Act as the primary point of contact for customer inquiries via various channels like email, chat, or phone, ensuring a positive and high-level of customer satisfaction. Internal Collaboration: Work closely with product development, sales, and customer success teams to relay customer feedback and insights, advocate for feature improvements, and assist with new customer onboarding. Knowledge Management: Document customer interactions, solutions, and feedback within support ticketing systems to track issue status and contribute to a comprehensive knowledge base. Process Improvement: Continuously identify and suggest ways to optimize support processes and workflows, improving efficiency and the overall customer experience. Product Expertise: Develop and maintain expert-level knowledge of the product, including its features, integrations, and best practices, to effectively support customer needs.

Job Types: Full-time, Permanent, Fresher

Pay: ₹24, ₹39,880.00 per month

Benefits:

  • Provident Fund

Work Location: In person



  • Chennai, Tamil Nadu, India Spectral Consultants Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We're Hiring – Product Consultant | ChennaiSpectral Consultants is hiring for one of the leadingBusiness & Consulting firmsfor their Chennai location. If you are passionate aboutConsulting, Analytics & Insights, Generative AI, and Automation technologies, this could be the perfect role for you Role: Product Consultant Location: Chennai Experience: 4–6...

  • Product Support

    3 days ago


    Chennai, Tamil Nadu, India Fusion Innovative Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Fusion is a fast-growing SaaS company revolutionizing the hospitality industry with intelligent solutions for restaurant management, POS systems, and digital ordering. We empower hospitality brands to grow with seamless technology that's reliable, scalable, and easy to use.Role Overview:We are looking for a results-driven and client-focused Product Support...


  • Chennai, Tamil Nadu, India SQUIRCLE IT CONSULTING SERVICES Full time ₹ 6,00,000 - ₹ 9,00,000 per year

    Company Description Squircle IT Consulting Services is a leading IT solutions and servicesBangalore company established with a specific mission of providing comprehensive, top of the line solutions around ERP and BI. Since its inception in November, 2007, SQUIRCLE has emerged as a key player in ERP and BI space. SQUIRCLE brings together the best...

  • Product Manager

    2 weeks ago


    Chennai, Tamil Nadu, India workday technical consultant Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description Your work days are brighter here. Were obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you...


  • Chennai, Tamil Nadu, India SQUIRCLE IT CONSULTING SERVICES Full time ₹ 44,00,000 - ₹ 56,00,000 per year

    Company Description Squircle IT Consulting Services is a leading IT solutions and servicesBangalore company established with a specific mission of providing comprehensive, top of the line solutions around ERP and BI. Since its inception in November, 2007, SQUIRCLE has emerged as a key player in ERP and BI space. SQUIRCLE brings together the best...


  • Chennai, Tamil Nadu, India FIS Full time ₹ 40,00,000 - ₹ 60,00,000 per year

    About the teamFIS Commercial Loan Servicing (CLS) a.k.a ACBS is a comprehensive software platform used primarily in the banking and financial services industry to manage the entire lifecycle of commercial loans.This is an opportunity for the right individual to join a growing team of dedicated professionals in a fast-paced environment, with the aim of...


  • Chennai, Tamil Nadu, India Themesoft Inc. Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Greetings from ThemesoftWe're looking for experiencedMES Support Consultants-Pharmaceutical/Life Sciencesto join our team in Chennai. In this role, you'll provideL2/L3 functional and technical supportfor enterprise-gradeManufacturing Execution Systems (MES), especiallyWerum PAS-XandFTPS, ensuring seamless operations in a highly regulated, high-impact...


  • Chennai, Tamil Nadu, India Cynosure Corporate Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Description : We are seeking a skilled Ariba Support Consultant with 3-5 years of experience in providing functional and technical support for SAP Ariba modules. The ideal candidate will be responsible for troubleshooting, resolving user issues, managing configurations, coordinating with stakeholders, and ensuring smooth operation of the Ariba...


  • Chennai, Tamil Nadu, India FE fundinfo Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Description FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. As an experienced product support analyst you will be responsible for effective and efficient handling of customer support service offered...


  • Chennai, Tamil Nadu, India AWIGN ENTERPRISES PRIVATE LIMITED Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job type : Permanent roleJob Description : We are looking for an experienced Production Support Engineer with strong expertise in the Microsoft technology stack (.NET, Azure) and hands-on experience in US Healthcare domain applications. The ideal candidate will be responsible for ensuring the stability, reliability, and performance of production systems...