Product support consultant
3 days ago
Technical Support & Troubleshooting: Diagnose and resolve product-related technical issues, providing accurate and timely solutions to customers. Customer Education: Create and maintain support documentation, FAQs, and training materials to help customers and internal teams understand product features and solve problems independently. Client Interaction: Act as the primary point of contact for customer inquiries via various channels like email, chat, or phone, ensuring a positive and high-level of customer satisfaction. Internal Collaboration: Work closely with product development, sales, and customer success teams to relay customer feedback and insights, advocate for feature improvements, and assist with new customer onboarding. Knowledge Management: Document customer interactions, solutions, and feedback within support ticketing systems to track issue status and contribute to a comprehensive knowledge base. Process Improvement: Continuously identify and suggest ways to optimize support processes and workflows, improving efficiency and the overall customer experience. Product Expertise: Develop and maintain expert-level knowledge of the product, including its features, integrations, and best practices, to effectively support customer needs.
Job Types: Full-time, Permanent, Fresher
Pay: ₹24, ₹39,880.00 per month
Benefits:
- Provident Fund
Work Location: In person
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