Production Support Lead
2 days ago
A Production Support Lead is responsible for ensuring the stability, availability, and performance of production systems and applications. They lead troubleshooting, root cause analysis, and resolution of complex issues, communicate system status to business and management, and look for continuous improvement opportunities to enhance system monitoring, stability, and speed of problem resolution. Additionally, they manage incident and problem management processes, often working with tools such as Jira and ServiceNow, and lead a team to maintain 24x7 support operations.
Key responsibilities typically include:
- Performing advanced troubleshooting, analysis, and root cause analysis.
- Communicating the overall system/application health to stakeholders.
- Contributing to automation, causal analysis, and shared solutions development.
- Managing incident and problem workflows.
- Leading continuous improvement in production support processes.
- Collaborating with cross-functional teams including developers, system administrators, and business users.
- Ensuring performance testing, monitoring, and validation of systems.
- Providing leadership and mentoring to support staff.
Job Types: Full-time, Permanent, Fresher
Pay: ₹13, ₹48,876.98 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
-
Product Support
2 weeks ago
Chennai, Tamil Nadu, India Fusion Innovative Full time ₹ 2,50,000 - ₹ 7,50,000 per yearFusion is a fast-growing SaaS company revolutionizing the hospitality industry with intelligent solutions for restaurant management, POS systems, and digital ordering. We empower hospitality brands to grow with seamless technology that's reliable, scalable, and easy to use.Role Overview:We are looking for a results-driven and client-focused Product Support...
-
Product Support
7 days ago
Chennai, Tamil Nadu, India NCS SoftSolutions (P) Ltd Full time ₹ 3,00,000 - ₹ 4,20,000 per yearJob Title: Product Support / Application SupportLocation: ChennaiExperience: 2+ yearEmployment Type: Full-time, On-siteDepartment: Product Implementation & SupportJob Summary:We are looking for a technically qualified and customer-focused Product Support Executive / Technical Support Executive to join our product implementation and support team. The ideal...
-
Product Support Manager
2 weeks ago
Chennai, Tamil Nadu, India Intellect Design Arena Ltd Full timeProduct Support Manager – AI PlatformExp: 8-14 YearsLocation: ChennaiPreferred candidate who can start earlyAbout Us:Intellect Design Arena Ltd is a global leader in enterprise-grade financial technology, deliveringcomposable and intelligent solutions to forward-looking financial institutions across 61 countries.With three decades of domain expertise, our...
-
Head - Production & Application Support
2 weeks ago
Chennai, Tamil Nadu, India Pravi HR Advisory Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Title : Head - Production & Application Support (Banking Domain)Location : ChennaiExperience : 20 years Lead enterprise-wide production & application support across CBS, CRM, Payments, and Digital Banking systems. Looking for a senior leader with deep banking application expertise (23 domains) to drive stability, governance, and transformation.Job...
-
Product Lead
2 weeks ago
Chennai, Tamil Nadu, India Genesis Full time ₹ 1,00,00,000 - ₹ 3,00,00,000 per yearDescriptionBe part of the solution at Technip Energies and embark on a one-of-a-kind journey. You will be helping to develop cutting-edge solutions to solve real-world energy problems.We are currently seeking a Product lead (Proxy PO), to join our team in India, and this position will be directly reporting to Senior Manager –Procurement Domain Lead.About...
-
Customer Support Lead
3 days ago
Chennai, Tamil Nadu, India Saaki Argus And Averil Consulting Full time ₹ 12,00,000 - ₹ 24,00,000 per yearKey Responsibilities:Lead, mentor, and develop a team of customer support executives to deliver outstanding technical support to business customers.Oversee and contribute to daily operations of the Customer Support desk (ticketing queue, chat, phone, email) and Help Centre to ensure timely resolution of customer issues on our platforms, aligned with customer...
-
Java Production Support
1 week ago
Chennai, Tamil Nadu, India Anblicks Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJava Production SupportLocation : ChennaiJava Programming Skills. Experience in c++/Python will be value add Working with Unix/Linux OS and Shell Scripting Hands on experience in live Production Support (L2/L3/L4) Monitoring,Alerting and Remediations. Experience in using tools such as Nagios and Splunk. Troubleshooting of Java/Web...
-
Technical Support Lead
2 days ago
Chennai, Tamil Nadu, India CIAR Software Solutions Full time ₹ 45,000 - ₹ 70,000 per yearGreetings from CIARSS. CIAR Software Solutions Pvt Ltd is an Enterprise B2B software solution provider that digitalizes Food & Hospitality Industry. We are increasing Hotel & Restaurant Restaurant Software Hotel Management System.Urgent opening for Technical Support Lead.Candidate must have good communication in both Hindi and English. Also interpersonal...
-
L2 Production Support
5 days ago
Chennai, Tamil Nadu, India Prodapt Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per yearOverviewWe are looking for enthusiastic and quick-learning fresh graduates to join our 24/7 Production Support team . This role involves monitoring, troubleshooting, and providing first-level support for critical applications. The position primarily covers night shifts to support global customers.Interested candidates kindly help with below details and share...
-
Application Support Lead
2 weeks ago
Chennai, Tamil Nadu, India Digital Kindle Technologies Full time ₹ 4,80,000 - ₹ 6,00,000 per yearApplication Support LeadAbout the RoleWe are seeking a highly skilled Technical / Application Support Lead to oversee our support operations and ensure smooth delivery of services to clients. The ideal candidate will have strong technical knowledge, leadership qualities, and the ability to manage escalations effectively while mentoring the support team.Key...