Production Support Lead

1 day ago


Chennai, Tamil Nadu, India 8Queens Software Technologies Private Limited Full time ₹ 87,000 - ₹ 12,00,000 per year

A Production Support Lead is responsible for ensuring the stability, availability, and performance of production systems and applications. They lead troubleshooting, root cause analysis, and resolution of complex issues, communicate system status to business and management, and look for continuous improvement opportunities to enhance system monitoring, stability, and speed of problem resolution. Additionally, they manage incident and problem management processes, often working with tools such as Jira and ServiceNow, and lead a team to maintain 24x7 support operations.

Key responsibilities typically include:

  • Performing advanced troubleshooting, analysis, and root cause analysis.
  • Communicating the overall system/application health to stakeholders.
  • Contributing to automation, causal analysis, and shared solutions development.
  • Managing incident and problem workflows.
  • Leading continuous improvement in production support processes.
  • Collaborating with cross-functional teams including developers, system administrators, and business users.
  • Ensuring performance testing, monitoring, and validation of systems.
  • Providing leadership and mentoring to support staff.

Job Types: Full-time, Permanent, Fresher

Pay: ₹13, ₹48,876.98 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person



  • Chennai, Tamil Nadu, India Intellect Design Arena Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description: L3 Production Support LeadLocation: Chennai (Bank Environment)Work Schedule: Full-time, including 1st and 3rd SaturdaysAbout the Role:We are seeking an experienced L3 Production Support Lead to join our banking/fintech operations team. The role involves leading a team of production support engineers, managing critical application issues, and...


  • Chennai, Tamil Nadu, India Exela Technologies Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    ROLES & RESPONSIBILITIES: Knowledge in writing the basic SQL queries and Unix Commands. Processing, monitoring and validating (outputs validation) various automated jobs. Troubleshooting of production issues, network and other related issues in automated software print jobs. Handling Calls and creating tickets for Production & Non-Production issues and...


  • Chennai, Tamil Nadu, India Exela Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Chennai, IN-TNPosition TypeFull TimeRequisition ID12403Level of Education4 Year Degree or equivalentYears of Experience7+ to 10 YearsAbout ExelaExela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With...

  • Product Support

    2 weeks ago


    Chennai, Tamil Nadu, India Fusion Innovative Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Fusion is a fast-growing SaaS company revolutionizing the hospitality industry with intelligent solutions for restaurant management, POS systems, and digital ordering. We empower hospitality brands to grow with seamless technology that's reliable, scalable, and easy to use.Role Overview:We are looking for a results-driven and client-focused Product Support...

  • Product Support

    2 weeks ago


    Chennai, Tamil Nadu, India Infiniti Software Solutions Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job DescriptionJob Description: Product SupportAbout the Role:We are seeking a highly motivated and customer-focused Product Customer Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, providing expert troubleshooting, resolving technical issues, and ensuring a positive customer experience. You will...

  • Customer Support Lead

    2 weeks ago


    Chennai, Tamil Nadu, India Prudent AI Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring: Customer Support Lead| Prudent AI | HybridAtPrudent AI, we're transforming lending with our AI-driven Income Intelligence Platform. We're looking for aCustomer Support Leadwith 4–6 years of experience (1+ in leading a team)to take charge of support ops and deliver exceptional experiences to ourUS enterprise customers.Preliminary Questions...


  • Chennai, Tamil Nadu, India Intellect Design Arena Ltd Full time

    Product Support Manager – AI PlatformExp: 8-14 YearsLocation: ChennaiPreferred candidate who can start earlyAbout Us:Intellect Design Arena Ltd is a global leader in enterprise-grade financial technology, deliveringcomposable and intelligent solutions to forward-looking financial institutions across 61 countries.With three decades of domain expertise, our...

  • Product Support

    1 week ago


    Chennai, Tamil Nadu, India TEMENOS Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    ABOUT TEMENOSTemenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.We serve over 3000 clients from the largest to challengers and community banks in 150+...


  • Chennai, Tamil Nadu, India Pravi HR Advisory Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title : Head - Production & Application Support (Banking Domain)Location : ChennaiExperience : 20 years Lead enterprise-wide production & application support across CBS, CRM, Payments, and Digital Banking systems. Looking for a senior leader with deep banking application expertise (23 domains) to drive stability, governance, and transformation.Job...

  • Production Support

    2 weeks ago


    Chennai, Tamil Nadu, India BNP Paribas Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Position PurposeThe main responsibility of Cardif APS organization is to provide applications production support services.A team is setup in India to be closer to the application development teams with which we are working. We also want to build a team outside the French business hours to provide a support during the quarterly accounting statement.Leveraging...