Technical Support Lead

4 days ago

Chennai, Tamil Nadu, India CIAR Software Solutions Full time ₹ 45,000 - ₹ 70,000 per year

Greetings from CIARSS. CIAR Software Solutions Pvt Ltd is an Enterprise B2B software solution provider that digitalizes Food & Hospitality Industry. We are increasing Hotel & Restaurant Restaurant Software Hotel Management System.

Urgent opening for Technical Support Lead.

Candidate must have good communication in both Hindi and English. Also interpersonal skills. Kindly send resumes to

Job Description:

Roles and Responsibilities

  • Provide technical support and assistance to customers regarding software solutions.
  • Diagnose and troubleshoot software issues, offering prompt and effective solutions.
  • Respond to customer inquiries and resolve problems via phone, email, or remote assistance.
  • Guide customers through the installation, setup, and configuration processes of the software.
  • Collaborate with the development team to relay customer feedback and suggest improvements.
  • Document and maintain customer support records, including issues and resolutions.
  • Stay updated with product knowledge and participate in training programs to enhance skills.
  • Ensure customer satisfaction by delivering exceptional service and support.
  • Looking for Male candidate & Willing to work in rotational shift.

Key Skills Required:

Java, Spring Framework, Hibernate, Angular

Microservices, RESTful APIs, Cloud (AWS)

Database management (MySQL)

Software design patterns and best practices

Strong leadership, problem-solving, and communication skills.

Qualifications and Skills.

  • 4 + years of experience in a similar technical support role.
  • Hindi language is must.
  • Strong knowledge of software systems and troubleshooting methodologies.
  • Excellent problem-solving and communication skills.
  • Familiarity with restaurant or hotel operations is a plus.
  • Ability to work independently and in a team environment.
  • Flexibility to work in rotational shifts.
  • Bachelor's degree in Computer Science or related field.
  • Please don't call to us, Interested candidates can send their CV through WhatsApp to " " and also send your resumes to

Regards,

Mohan Ram .R

HR Lead Generalist

Job Type: Full-time

Pay: ₹45, ₹70,000.00 per year

Benefits:

  • Paid sick time
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • Technical support: 4 years (Required)
  • total work: 8 years (Preferred)

Language:

  • Hindi (Required)

Work Location: In person

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