Production Support

2 weeks ago

Chennai, Tamil Nadu, India Flex Full time ₹ 9,00,000 - ₹ 12,00,000 per year

To support our extraordinary teams who build great products and contribute to our growth, were looking to hire Consultant – IT who is based out of in Chennai location reporting to Manager & the role involves,

What a typical day looks like:

  • Take ownership of user problems and be proactive when dealing with user issues.
  • Monitor all alerts and report any issue that may significantly impact the business.
  • Monitoring, analyzing, troubleshooting problems, providing code fixes and testing
  • Create/develop/utilize application monitoring solutions to enhance application availability and performance in production
  • Conduct root-cause analysis as and when needed and propose a corrective action plan
  • Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal teams
  • Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records
  • Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
  • Ensure on-time delivery of all assigned tasks – incidents, problem tickets, etc.
  • Adhere to the defined support delivery process/guidelines like Problem
  • Management, Incident Management, Change Management, SLA Compliance, Productivity, other application goals, etc.
  • Identify and learn more about the software used/ supported by the organization.
  • Develop/propose innovative approaches on process improvements & automation possibilities
  • Work independently to be able to communicate effectively with users, and development and support teams during downtimes and when there are questions or issues to be addressed
  • Need to work with Shift members and ensure KPI are met within team as well as team.
  • Need to work on automation and ticket reduction
  • Need to collaborate with stakeholders and ensure there is bug free system is available for end users

The experience we're looking to add to our team:

  • Qualifications: Bachelor's or Master's in Engineering
  • Overall 7 to 10 years experience in production support area (L2 and L3 Support)
  • Strong Knowledge in SQL, SSIS / SSRS.
  • Intermediate knowledge in Dot Net
  • Data Management/ETL projects
  • Ability to lead the efficiency improvement ideas and provide required leadership to the team for the same
  • Exhibit a strong sense of urgency for high severity incidents
  • Highly motivated and eager to be part of the Systems team
  • Interest in display technology
  • A passion for finding root cause of problems, even when process is tedious
  • Basic ability to edit dot net scripts a plus
  • Ready to work in rotational shift and shift timings will be  7am to 4pm & 2 PM to 11pm & 10:30 PM to 7:30 AM also weekend shift (monthly once).
  • Strong communication, presentation and writing skills.

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