L3 Production Support Lead

12 hours ago

Chennai, Tamil Nadu, India Intellect Design Arena Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Description: L3 Production Support Lead

Location: Chennai (Bank Environment)

Work Schedule: Full-time, including 1st and 3rd Saturdays

About the Role:

We are seeking an experienced L3 Production Support Lead to join our banking/fintech operations team. The role involves leading a team of production support engineers, managing critical application issues, and ensuring seamless service delivery in a high-pressure, client-facing environment. The ideal candidate will have strong technical expertise, leadership skills, and a proven track record in the banking/fintech industry.

Key Responsibilities:

  • Lead and mentor a team of L1 & L2 production support engineers, fostering collaboration and ensuring timely resolution of issues.
  • Triage and prioritize customer-reported issues based on severity, ensuring minimal impact on business operations.
  • Utilize Java and SQL to troubleshoot, debug, and resolve complex application issues.
  • Manage incident tracking and resolution using ServiceNow, ensuring accurate documentation and reporting.
  • Develop and maintain Standard Operating Procedures (SOPs) for issue resolution and system maintenance.
  • Monitor and track application performance daily, proactively identifying and addressing potential issues.
  • Engage directly with end customers daily, providing updates, managing expectations, and ensuring high satisfaction.
  • Work onsite in a bank environment, adhering to strict security and compliance standards.
  • Collaborate with cross-functional teams to drive root cause analysis and implement permanent fixes.

Required Qualifications:

  • Experience: 7+ years in production support, with at least 3 years leading a team of support engineers in the banking/fintech industry.

  • Technical Skills:

  • Strong proficiency in Java for application troubleshooting and development.

  • Advanced SQL skills for database querying, optimization, and issue resolution.

  • Hands-on experience with ServiceNow for incident management and reporting.

  • Leadership: Proven ability to lead, mentor, and manage a team of production support engineers.

  • Customer Interaction: Extensive experience handling end customers daily, with excellent communication and issue-resolution skills.

  • Operational Expertise:

  • Experience creating and maintaining SOPs for production support processes.

  • Proficiency in daily application monitoring, tracking, and performance analysis.

  • Strong understanding of issue severity and prioritization in a customer-facing environment.

  • Industry Knowledge: Deep understanding of banking/fintech systems, processes, and compliance requirements.

  • Soft Skills: Exceptional attention to detail, problem-solving abilities, and a proactive approach to issue resolution.
  • Work Environment: Ability to work onsite in a bank environment with a schedule including the 1st and 3rd Saturdays.

Preferred Qualifications

  • Certifications in ITIL, ServiceNow, or Java.
  • Experience with additional monitoring tools (e.g., Instana, Dynatrace).
  • Familiarity with Agile methodologies in a support context.

  • AWS L3 Support Engineer

    4 days ago

    Chennai, Tamil Nadu, India Talent Corner Hr Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    An AWS L3 support engineer is a technical expert who resolves complex issues, escalates issues to other teams, and provides permanent fixes. They also recommend improvements to processes and architecture.

  • Customer Support Lead

    3 days ago

    Chennai, Tamil Nadu, India Prudent AI Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring: Customer Support Lead| Prudent AI | HybridAtPrudent AI, we're transforming lending with our AI-driven Income Intelligence Platform. We're looking for aCustomer Support Leadwith 4–6 years of experience (1+ in leading a team)to take charge of support ops and deliver exceptional experiences to ourUS enterprise customers.Preliminary Questions...

  • Network Engineer L3

    3 days ago

    Chennai, Tamil Nadu, India Orcapod Consulting Services Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job DescriptionDesignation: Network Engineer L3 EngineerProject: NetgearLocation: Chennai (Ambit IT Park) hybridShift: Night ShiftAbout Movate (formerly CSS Corp):Movate is a global customer experience and technology consulting services provider, disrupting the industry with its unique intersection of proprietary solutions, resilient operations, and...

  • Java Production Support

    16 hours ago

    Chennai, Tamil Nadu, India Anblicks Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Java Production SupportLocation : ChennaiJava Programming Skills. Experience in c++/Python will be value add Working with Unix/Linux OS and Shell Scripting Hands on experience in live Production Support (L2/L3/L4) Monitoring,Alerting and Remediations. Experience in using tools such as Nagios and Splunk. Troubleshooting of Java/Web...

  • L3/L4 -Infra Support

    3 weeks ago

    Chennai, Tamil Nadu, India Best infosystems Ltd. Full time

    Job DescriptionL3/L4 -Infra Support_Full-Time_ChennaiJob Tittle: L3/L4 -Infra SupportJob Type: Full-TimeExperience: 8+ yearsLocation: ChennaiShift Timing: 6pm -3amJob Description :We are seeking a highly skilled Server Engineer with strong Azure experience to join our Infrastructure team. The ideal candidate will be responsible for managing, supporting, and...

  • L3 Support Engineer

    4 weeks ago

    Chennai, Tamil Nadu, India Velocida pvt Ltd Full time

    An AWS L3 support engineer is a technical expert who resolves complex issues, escalates issues to other teams, and provides permanent fixes. They also recommend improvements to processes and architecture.Job Description :- Advanced Troubleshooting : Diagnose and resolve complex issues related to AWS services (e.g., EC2, S3, RDS, Secrets manager, System...

  • Production Support

    11 hours ago

    Chennai, Tamil Nadu, India Flex Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    To support our extraordinary teams who build great products and contribute to our growth, were looking to hire Consultant – IT who is based out of in Chennai location reporting to Manager & the role involves,What a typical day looks like:Take ownership of user problems and be proactive when dealing with user issues.Monitor all alerts and report any issue...

  • Head - Production & Application Support

    6 days ago

    Chennai, Tamil Nadu, India Pravi HR Advisory Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title : Head - Production & Application Support (Banking Domain)Location : ChennaiExperience : 20 years Lead enterprise-wide production & application support across CBS, CRM, Payments, and Digital Banking systems. Looking for a senior leader with deep banking application expertise (23 domains) to drive stability, governance, and transformation.Job...

  • AWS L3 Support Engineer

    2 days ago

    Chennai, Tamil Nadu, India Devlats Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    An AWS L3 Support Engineer Is a Technical Expert Who Resolves Complex Issues, Escalates Issues To Other Teams, And Provides Permanent Fixes. They Also Recommend Improvements To Processes AndAdvanced Troubleshooting : Diagnose and resolve complex issues related to AWS services (e.g., EC2, S3, RDS, Secrets Manager, System Manager, Log watch, IAM...

  • L2/L3 Network Security Engineer

    3 days ago

    Chennai, Tamil Nadu, India Pravi HR Advisory Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role : L2/L3 Network Security Engineer (5-10 Years)Location : ChennaiExperience : 5-10 yearsJob Summary : We are seeking a skilled L2/L3 Network Security Engineer with hands-on experience in network & security infrastructure operations. The role will focus on daily support, troubleshooting, and implementation of security controls across firewalls,...