J2EE SME – L3 Production Support Engineer

Date Opened

10/08/2025

Job Type

Permanent

RSD NO

12029

Industry

IT Services

Min Experience

8

Max Experience

12

City

Chennai

State/Province

Tamil Nadu

Country

India

Zip/Postal Code

600018

Job Title: Java/J2EE SME – L3 Production Support Engineer Job Summary: We are looking for an experienced Java/J2EE Technical SME to join our Level 3 (L3) Production Support team. The ideal candidate will possess deep technical expertise in Java/J2EE, JMS, JBoss EAP, Red Hat Linux, and middleware troubleshooting. This role is focused on supporting financial-critical applications, resolving complex production issues, performing root cause analysis (RCA), automating support tasks, and ensuring system stability. Key Responsibilities:
• Provide L3 production support for enterprise Java applications on JBoss EAP.
• Troubleshoot application and middleware issues: thread dumps, heap dumps, GC logs.
• Troubleshoot and resolve issues related to JMS messaging systems (e.g., queue backlogs, message delivery failures, dead-letter queues).
• Monitor and maintain JMS queues and topics in environment
• Perform root cause analysis (RCA) and develop permanent solutions for recurring production issues Lead incident and problem management efforts including major incident bridges.
• Collaborate with developers on code-level debugging, hotfixes, and JMS consumer/producer logic.
• Support release management, patching, and middleware upgrades.
• Manage and tune JBoss and JVM performance, clustering, and configurations.
• Create and maintain automation scripts using Shell (Bash/Korn) for monitoring and support tasks.
• Maintain and monitor batch jobs, application logs, and system alerts.
• Manage configurations across environments and support access/user management.
• Participate in on-call rotation and support 24x7 critical systems.
• Document resolutions and contribute to knowledge management. Required Technical Skills:
• 8+ years in Java/J2EE application support and development
• Solid expertise in JMS (Java Messaging Service) o Message Queues and Topics o Durable and non-durable subscriptions o Message selectors o Asynchronous messaging patterns
• Strong in Apache ActiveMQ installation, configuration, deployment and administration
• Strong in JBoss EAP (6.x/7.x) installation, configuration, tuning, deployment and administration
• Strong in Shell scripting for automation, log parsing, and alerting
• Strong in Java/J2EE, REST/SOAP, JDBC, SQL
• Familiarity with Red Hat Enterprise Linux (RHEL) system
• Solid experience in troubleshooting memory leaks, CPU spikes, connection issues
• Familiar with monitoring tools: Splunk, AppDynamics, ELK, Dynatrace
• Working knowledge of CI/CD pipelines: Git, Jenkins, Nexus
• Familiarity with ITIL processes (Incident, Problem, Change Management) Preferred Skills
• Exposure to cloud platforms (AWS, Azure).
• Knowledge of Docker/Kubernetes. Soft Skills:
• Excellent analytical and problem-solving skills
• Ability to work under pressure and lead critical incident resolution
• Strong communication skills with a collaborative, proactive mindset
• Capable of working cross-functionally with developers, ops, and business teams Shift & Availability:
• 2PM -11PM shift with participation in 24x7 on-call rotation
• Flexibility to handle after-hours and weekend support during critical incidents

At Indium diversity, equity, and inclusion (DEI) are the cornerstones of our values. We champion DEI through a dedicated council, expert sessions, and tailored training programs, ensuring an inclusive workplace for all. Our initiatives, including the women empowerment program and our DEI calendar, foster a culture of respect and belonging. Recognized with the Human Capital Award, we are committed to creating an environment where every individual thrives. Join us in building a workplace that values diversity and drives innovation.