Customer Support Lead

2 days ago


Chennai, Tamil Nadu, India Prudent AI Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We're Hiring: Customer Support Lead
| Prudent AI | Hybrid

At
Prudent AI
, we're transforming lending with our AI-driven Income Intelligence Platform. We're looking for a
Customer Support Lead
with 4
–6 years of experience (1+ in leading a team)
to take charge of support ops and deliver exceptional experiences to our
US enterprise customers
.

Preliminary Questions (apply only if your answer is YES to all):

  1. Do you have
    4+ years in customer support
    with at least
    1 year leading/mentoring a team
    ?
  2. Have you supported
    enterprise customers in the US market
    ?
  3. Do you have experience with
    escalations and L3-level tickets
    ?
  4. Are you familiar with
    support tools like Zoho Desk or JIRA

Please find the below description:

Location:
Hybrid (Chennai)

Experience:
4–6 Years in CS

Company:
Prudent AI – Make Faster Lending Decisions with Our AI-Driven Income Intelligence Platform

Role Overview

We are seeking a dynamic and experienced
Customer Support Lead
to head our support operations. This role is ideal for someone with a strong background in handling enterprise customers, particularly in the
US market
, and a passion for delivering exceptional support in a
Fintech or Mortgage
domain.

Key Responsibilities

  • Lead and mentor a team
    of 3 or more support specialists, ensuring high performance and growth.
  • Manage and resolve
    L3-level tickets and escalations with precision and empathy.
  • Act as a proactive point of Contact for
    key customers—understand their pulse, Pain points, effective resolution.
  • Collaborate
    closely with Product Managers and Customer Success teams to gain deep product insights and improve ticket resolution.
  • Drive improvements
    in ticket management processes and extract actionable insights from support data.
  • Handle enterprise-level custome
    r interactions, ensuring satisfaction and timely resolution.
  • Establishing frameworks, metric and Process
    for support actions. Maintain SLAs and ensure quality support across shifts.
  • Utilize tools like
    Zoho Desk
    and JIRA
    for efficient support operations and reporting.

Requirements

  • 4–6 years of experience in customer support, with at least 1–2 years in a lead or mentoring role.
  • Proven experience supporting
    US enterprise customers
    .
  • Exposure to core product support, preferably in
    Fintech, Lending, or Mortgage
    domains.
  • Strong analytical skills with a knack for deriving insights from support data.
  • Basic technical knowledge to understand product workflows and troubleshoot effectively.
  • Experience in handling escalations and L3-level tickets.
  • Familiarity with
    Zoho Desk, JIRA
    or similar support platforms.
  • Excellent communication and stakeholder management skills.

Why Join Us?

  • Be part of a fast-growing AI-first company revolutionizing lending decisions.
  • Work in a collaborative, hybrid environment with global exposure.
  • Opportunity to shape support strategy and grow into a senior leadership role.

  • Customer support

    3 days ago


    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 11,000 - ₹ 1,32,000 per year

    Job Description Customer Support ExecutiveCompany: ICCS (Client: Tamil Nadu Electricity Board TNEB)Location: Minnagam Building, Mount Road, ChennaiLanguage Requirement: Tamil (Fluency Mandatory)EligibilityQualification: Any Degree or Diploma (No arrears allowed)Language: Tamil fluency required (spoken & written)Experience: Freshers and experienced candidates...


  • Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 1,33,000 per year

    Job Title: Customer Support Executive (CM Helpline)Company: ICCS (TNCM)Job Type: Full-timeSalary Package:CTC: 13,300Take-home salary: 11,300Shift Timings:10:00 AM to 6:00 PM2:00 PM to 10:00 PM (flexible shifts)Qualification:Any degree (freshers welcome)Job Description:We are seeking immediate joiners for our CM Helpline process. As a Customer Support...


  • Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 12,366 - ₹ 30,000 per year

    Job FairCompany NameICCS TNEBOpening for VOICE PROCESS (INBOUND /Outbound CUSTOMER CARE)We need immediate joiners onlyKotturpuram:Tamil Inbound Voice process-CM Helpline customer careICCS BPO is hiring for 50 Customer care Executives in ChennaiDay & late evening shift only (No night shift), 6 days working with 1 rotational week offHandle customer...


  • Chennai, Tamil Nadu, India EQUATIV Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the teamOur highly dedicated Services team has both the art and the science for delivering customer satisfaction.People in the team share a passion for helping our clients to surpass their digital business goals.They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to empower...


  • Chennai, Tamil Nadu, India Canvendor Full time

    #Urgent_Opening_for Canvendor#Hiring: Technical Customer Support Lead - TCSL (5+ Years Experience) | Chennai | Immediate to 30 DaysJob Title : Technical Customer Support LeadYears of Experience: 5+ YearsLocation : ChennaiWork Mode: Based out of Chennai , with the ability to commute into the office 2-3 days per week (hybrid working arrangement)Domain:...


  • Chennai, Tamil Nadu, India Canvendor Full time

    #Urgent_Opening_for Canvendor #Hiring : Technical Customer Support Lead - TCSL (5+ Years Experience) | Chennai | Immediate to 30 Days Job Title : Technical Customer Support Lead Years of Experience: 5+ Years Location : Chennai Work Mode: Based out of Chennai , with the ability to commute into the office 2-3 days per week (hybrid working arrangement)...


  • Chennai, Tamil Nadu, India Canvendor Full time

    #Urgent_Opening_for Canvendor#Hiring: Technical Customer Support Lead - TCSL (5+ Years Experience) | Chennai | Immediate to 30 DaysJob Title : Technical Customer Support LeadYears of Experience: 5+ YearsLocation : ChennaiWork Mode: Based out of Chennai , with the ability to commute into the office 2-3 days per week (hybrid working arrangement)Domain:...


  • Chennai, Tamil Nadu, India Equativ Full time ₹ 9,00,000 - ₹ 12,00,000 per year

     About the teamOur highly dedicated Services team has both the art and the science for delivering customer satisfaction.People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to...


  • Chennai, Tamil Nadu, India Canvendor Full time

    #Urgent_Opening_for Canvendor#Hiring: Technical Customer Support Lead (5+Years Experience) | Chennai |Location: ChennaiExperience: 5+ YearsNotice period: Immediate to 1 WeekSkills Highlighted: Customer Support, Advance Excel, SQL, JQL, SLA#Key_Requirements:• Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer...


  • Chennai, Tamil Nadu, India Canvendor Full time

    #Urgent_Opening_for Canvendor#Hiring: Technical Customer Support Lead (5+Years Experience) | Chennai |Location: ChennaiExperience: 5+ YearsNotice period: Immediate to 1 WeekSkills Highlighted: Customer Support, Advance Excel, SQL, JQL, SLA#Key_Requirements:• Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer...