Blended Process
2 weeks ago
Hiring for Leading ITES Company In Chennai for Customer Support - Blended Process
Interview Mode : Virtual
Max Salary Chennai : 4.3 LPA
Key Highlights:
1: Graduate/UG with min 1 year experience in customer service
2: Candidate Must Not Have Any Exams in the Next 6 Months
3: 24x7 Shifts
4: 5 Days Working
5: One Side Cab
6: Excellent Communication Skills
7: Immediate Joiners Preferred
A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat.
Key Responsibilities:
Responding to customer inquiries:
Answering questions about products or services, providing information, and offering guidance.
Resolving customer issues:
Troubleshooting problems, addressing complaints, and finding solutions to customer concerns.
Providing support:
Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience.
Managing customer interactions:
Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction.
Recording and reporting:
Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
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