Customer Support

16 hours ago

Chennai, Tamil Nadu, India Adshi5 Full time ₹ 80,000 - ₹ 1,20,000 per year

About Us

We are a SaaS product company focused on delivering seamless solutions to our clients. To support our growing customer base, we are looking for a dedicated Support Team Member who can ensure smooth client onboarding, provide reliable support, and help maintain product quality.

Key Responsibilities

  • Client Onboarding: Assist new clients in setting up and navigating the platform.
  • System Monitoring: Track and monitor tokens, usage, and system alerts.
  • Customer Support: Attend to customer calls and respond to queries/issues in a timely manner.
  • Issue Resolution: Coordinate with internal teams to troubleshoot and resolve client-reported problems.
  • Quality Assurance (QA): Perform internal QA checks on product features and updates.
  • Shift Flexibility: Work in rotational shifts (TuesdaySaturday or MondayFriday) and provide on-call support on Sundays if required.

Requirements

  • Prior experience in customer support, SaaS support, or operations is preferred.
  • Strong communication skills (both verbal and written).
  • Basic understanding of SaaS platforms and technical troubleshooting.
  • Ability to multitask and handle pressure in a client-facing role.
  • Detail-oriented with a proactive problem-solving attitude.
  • Willingness to work in shift schedules and occasional weekend on-call support.

Perks & Benefits

  • Fixed salary of 10,000 per month.
  • 5-day work week (with rotational shifts).
  • Exposure to SaaS operations and client success processes.
  • Opportunity to grow within a fast-scaling company.

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