SunGL L2/L3 Support

4 days ago

Chennai, Tamil Nadu, India Virtusa Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Key Responsibilities

Provide L2/L3 support for SunGL and related applications within the agreed service window (EU time zone).

Perform incident analysis, troubleshooting, and resolution for application issues.

Develop and maintain dashboards and reports using Power BI and other visualization tools.

Utilize SQL and ETL processes for data extraction, transformation, and analysis to support business requirements.

Coordinate with cross-functional teams to ensure application stability and performance.

Assist in responding to internal and external audit queries by supplying required application and configuration evidence.

Maintain documentation of application configurations, processes, and known issues.

Support change management and release processes as per organizational standards.

Contribute to continuous improvement initiatives in monitoring, reporting, and application support.

Required Skills & Experience

Minimum 5 years of experience in application support or related technical roles.

Proficiency in SQL for data analysis, troubleshooting, and reporting.

Hands-on experience with Power BI and other data visualization tools.

Strong understanding of ETL concepts and tools.

Experience in application support within financial/ERP environments preferred (e.g., SunGL, Vision).

Knowledge of ITIL processes (Incident, Problem, and Change Management).

Basic accounting knowledge and familiarity with financial principles, journal entries, general ledger, and reporting.

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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