Product Support

Fusion is a fast-growing SaaS company revolutionizing the hospitality industry with intelligent solutions for restaurant management, POS systems, and digital ordering. We empower hospitality brands to grow with seamless technology that's reliable, scalable, and easy to use.Role Overview:We are looking for a results-driven and client-focused Product Support...

Position PurposeThe main responsibility of Cardif APS organization is to provide applications production support services.A team is setup in India to be closer to the application development teams with which we are working. We also want to build a team outside the French business hours to provide a support during the quarterly accounting statement.Leveraging...

Technical Support & Troubleshooting: Diagnose and resolve product-related technical issues, providing accurate and timely solutions to customers. Customer Education: Create and maintain support documentation, FAQs, and training materials to help customers and internal teams understand product features and solve problems independently. Client Interaction: Act...

Key Responsibilities:Provide prompt and accurate responses to customer inquiries via email, chat, or phone, ensuring a high level of customer satisfaction.Diagnose and resolve product-related issues, identifying root causes and providing effective solutions within defined SLAs.Become a clients product expert, understanding software features,...

We are looking for Product Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...

We are looking for Product Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...

FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.As an experienced product support analyst you will be responsible for effective and efficient handling of customer support service offered through calls,...

Job Title : Production Support / Application Support LeadLocation : Chennai Experience : 20 + years (from Banking)Job Overview :We are seeking an experienced Production Support / Application Support Lead to oversee mission-critical banking applications and ensure their smooth functioning, performance, and compliance. The ideal candidate will bring...

Responsible for managing a team of 10 members for production support 24 X7 for a Remittance product. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution to the identified problems and reaching out SMEs as needed.Manage team along with the individual contribution on the below responsibilities.Knowledge in...

Responsible for managing a team of 10 members for production support 24 X7 for a Remittance product.Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution to the identified problems and reaching out SMEs as needed.Manage team along with the individual contribution on the below responsibilities.Knowledge in AI,...