Product Support

Fusion is a fast-growing SaaS company revolutionizing the hospitality industry with intelligent solutions for restaurant management, POS systems, and digital ordering. We empower hospitality brands to grow with seamless technology that's reliable, scalable, and easy to use.Role Overview:We are looking for a results-driven and client-focused Product Support...

Position PurposeThe main responsibility of Cardif APS organization is to provide applications production support services.A team is setup in India to be closer to the application development teams with which we are working. We also want to build a team outside the French business hours to provide a support during the quarterly accounting statement.Leveraging...

Technical Support & Troubleshooting: Diagnose and resolve product-related technical issues, providing accurate and timely solutions to customers. Customer Education: Create and maintain support documentation, FAQs, and training materials to help customers and internal teams understand product features and solve problems independently. Client Interaction: Act...

FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.As an experienced product support analyst you will be responsible for effective and efficient handling of customer support service offered through calls,...

Description FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. As an experienced product support analyst you will be responsible for effective and efficient handling of customer support service offered...

Key Responsibilities:Provide prompt and accurate responses to customer inquiries via email, chat, or phone, ensuring a high level of customer satisfaction.Diagnose and resolve product-related issues, identifying root causes and providing effective solutions within defined SLAs.Become a clients product expert, understanding software features,...

A Production Support Lead is responsible for ensuring the stability, availability, and performance of production systems and applications. They lead troubleshooting, root cause analysis, and resolution of complex issues, communicate system status to business and management, and look for continuous improvement opportunities to enhance system monitoring,...

Product Support Manager – AI PlatformExp: 8-14 YearsLocation: ChennaiPreferred candidate who can start earlyAbout Us:Intellect Design Arena Ltd is a global leader in enterprise-grade financial technology, deliveringcomposable and intelligent solutions to forward-looking financial institutions across 61 countries.With three decades of domain expertise, our...

Roles & Responsibilities:Respond to customer queries in a timely and accurate way, via phone, email, or chatUpdate our internal databases with information about technical issues and useful discussions with customersMonitor customer complaints and reach out to provide assistanceGather customer feedback and share it with our Product, Sales, and Marketing...

Position PurposeThe Application Production Support guarantees application production for both technical and functional support. He/she ensures that the service is maintained in operational condition. He/she ensures the smooth running of the processes (batch processing, transfer, etc.) and the proper functioning in the application sense of the term (relevant...