Senior Technical Product Support Professional

3 days ago

Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Description:
We are seeking a skilled Technical Product Support Specialist to join our team. This role involves providing exceptional customer support by delivering in-depth knowledge of our product offerings. The ideal candidate will have hands-on experience with API integrations, frontend technologies like JavaScript, exposure to software development life cycles, and revenue management.

Responsibilities:
- Offer advanced technical product support via various mediums to clients by developing a deep understanding of our product capabilities.
- Utilize tools like Postman to test and troubleshoot API-related issues.
- Collaborate with external partners like Salesforce, Netsuite, and Quickbooks to provide optimal solutions.
- Identify pain points of customers and convert them into actionable product enhancements.
- Develop comprehensive knowledge articles that facilitate self-serve capabilities for customers.
- Employ a holistic approach to solving customer problems by providing solutions rather than answers.
- Leverage industry expertise to devise innovative solutions that increase efficiency.

Qualifications/Skills:
- Bachelor's degree in Computer Science or relevant certification.
- Proven experience working with APIs, frontend technologies, and software development life cycles.
- Excellent communication and problem-solving skills.
- 1-5 years of experience in a customer-facing role for a SaaS product.
- Prior experience working with at least one tool from the list: Salesforce, Quickbooks, Xero, E-commerce platforms.
- Familiarity with payment gateways, subscription management tools, and invoicing tools within the fintech realm.
- Strong logical thinking and analytical skills.
- Ability to work flexible shifts.

Benefits:
This role offers a unique opportunity to make a significant impact on customer satisfaction and overall product success. As a member of our team, you can expect a dynamic and supportive work environment, opportunities for professional growth, and a chance to work with cutting-edge technology.

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