Lead Cyber Security Technical Support Professional

3 days ago


Chennai, Tamil Nadu, India beBeeCybersecurity Full time ₹ 1,80,00,000 - ₹ 2,16,00,000
Cyber Security Technical Support Lead

The successful candidate will be responsible for leading a team of technical support professionals, providing strategic leadership and direction to ensure exceptional service delivery and customer satisfaction.

Key Responsibilities:

  • Strategic Leadership: Develop and implement comprehensive plans for the technical support department, aligning with objectives and enhancing the customer experience.
  • Team Management: Mentor and lead a high-performance team, fostering a collaborative culture and ensuring effective problem resolution.
  • Operational Oversight: Manage day-to-day technical support operations, ensuring timely resolution of complex issues related to cybersecurity products.
  • Customer Experience: Drive improvements in support processes to deliver outstanding service, focusing on efficiency and customer satisfaction.
  • Process Improvement: Continuously assess and refine support strategies, tools, and methodologies to enhance team performance and customer outcomes.
  • Cross-Functional Collaboration: Partner with product management, engineering, and sales teams to address technical challenges, incorporate customer feedback, and drive product enhancements.
  • Reporting & Analytics: Monitor key performance indicators (KPIs), generate detailed reports on support metrics, and provide actionable insights to senior management.


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