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Senior Technical Leadership Position
2 weeks ago
Senior Technical Leadership Position
We are seeking a highly experienced senior professional to lead our technical support team.
Key Responsibilities:
- Drive exceptional service delivery and customer satisfaction through strategic planning and execution.
- Lead and mentor technical support professionals, fostering high-performance culture and growth opportunities.
- Manage day-to-day technical support operations, ensuring timely resolution of complex issues.
- Partner with product management, engineering, and sales teams to address technical challenges and drive business outcomes.
- Monitor key performance indicators (KPIs), generate detailed reports, and provide actionable insights to inform business decisions.
Requirements:
- Education: Bachelor's degree in Computer Science, Information Technology, or related field.
- Experience: 12+ years in technical support with a strong background in cybersecurity products.
- Skills: Expertise in cybersecurity technologies, strong leadership, communication, and interpersonal skills.
What We Offer:
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
- Competitive compensation and benefits package.