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Senior Technical Leadership Position

2 weeks ago


Chennai, Tamil Nadu, India beBeeCybersecurity Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Senior Technical Leadership Position

We are seeking a highly experienced senior professional to lead our technical support team.

Key Responsibilities:

  • Drive exceptional service delivery and customer satisfaction through strategic planning and execution.
  • Lead and mentor technical support professionals, fostering high-performance culture and growth opportunities.
  • Manage day-to-day technical support operations, ensuring timely resolution of complex issues.
  • Partner with product management, engineering, and sales teams to address technical challenges and drive business outcomes.
  • Monitor key performance indicators (KPIs), generate detailed reports, and provide actionable insights to inform business decisions.

Requirements:

  • Education: Bachelor's degree in Computer Science, Information Technology, or related field.
  • Experience: 12+ years in technical support with a strong background in cybersecurity products.
  • Skills: Expertise in cybersecurity technologies, strong leadership, communication, and interpersonal skills.

What We Offer:

  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Competitive compensation and benefits package.