Technical Support Engineer

2 weeks ago

Chennai, Tamil Nadu, India Greenbotz Platform Full time ₹ 1,04,000 - ₹ 1,30,878 per year
Why Greenbotz?

We believe in fostering a dynamic and innovative work environment where your ideas matter. Our commitment to continuous learning and professional growth ensures you stay ahead in the fast-paced tech industry. We offer competitive benefits, a collaborative culture, and opportunities to work on cutting-edge projects. Join us to make a difference and be a part of a team that's shaping the future of technology.

Fun Perks

Team outings and events fostering an engaging workplace.

Fun Perks

Competitive Salary

Attractive compensation packages aligned with standards.

Competitive Salary

Paid Time Off

Generous paid leave promotes work-life harmony.

Paid Time Off

Professional Development

Continuous learning opportunities for professional growth.

Professional Development

Insurance

Comprehensive coverage safeguarding an employee's health and life.

Insurance

Workspace

Innovative spaces encourage collaboration and productivity.

Workspace

Technical Support Engineer

We are looking for a Technical Support Engineer with 0 – 1 year of experience. This is an entry-level role ideal for fresh graduates who are passionate about technology and eager to start a career in technical support. You'll provide first-line support and grow your technical troubleshooting skills in a collaborative environment.

Key Responsibilities:

  • Respond to customer queries via email, phone, or chat with clear and professional communication.
  • Troubleshoot basic technical issues related to software, hardware, or networking.
  • Guide users through solutions or escalate complex issues to the senior support team.
  • Accurately log and track support requests and resolutions in the ticketing system.
  • Assist in creating or updating support documentation and FAQs.
  • Work closely with team members to resolve issues efficiently.
  • Stay updated on product changes, features, and basic technical concepts

Required Qualifications:

  • Bachelor's degree or diploma in Computer Science, IT, or related field.
  • 0–1 year of experience in technical support or customer service.
  • Basic knowledge of Windows, Linux, or macOS operating systems.
  • Strong verbal and written communication skills in English.
  • Willingness to learn and adapt to new tools, systems, and technologies.
  • Good analytical thinking and problem-solving skills.
  • Positive attitude and ability to work well in a team environment

Bonus Skills (Good to Have):

  • Familiarity with ticketing tools like Zendesk or Freshdesk.
  • Basic understanding of networking or cloud technologies.

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