Technical Support Engineer
1 week ago
We believe in fostering a dynamic and innovative work environment where your ideas matter. Our commitment to continuous learning and professional growth ensures you stay ahead in the fast-paced tech industry. We offer competitive benefits, a collaborative culture, and opportunities to work on cutting-edge projects. Join us to make a difference and be a part of a team that's shaping the future of technology.
Fun Perks
Team outings and events fostering an engaging workplace.
Fun Perks
Competitive Salary
Attractive compensation packages aligned with standards.
Competitive Salary
Paid Time Off
Generous paid leave promotes work-life harmony.
Paid Time Off
Professional Development
Continuous learning opportunities for professional growth.
Professional Development
Insurance
Comprehensive coverage safeguarding an employee's health and life.
Insurance
Workspace
Innovative spaces encourage collaboration and productivity.
Workspace
Technical Support Engineer
We are looking for a Technical Support Engineer with 0 – 1 year of experience. This is an entry-level role ideal for fresh graduates who are passionate about technology and eager to start a career in technical support. You'll provide first-line support and grow your technical troubleshooting skills in a collaborative environment.
Key Responsibilities:
- Respond to customer queries via email, phone, or chat with clear and professional communication.
- Troubleshoot basic technical issues related to software, hardware, or networking.
- Guide users through solutions or escalate complex issues to the senior support team.
- Accurately log and track support requests and resolutions in the ticketing system.
- Assist in creating or updating support documentation and FAQs.
- Work closely with team members to resolve issues efficiently.
- Stay updated on product changes, features, and basic technical concepts
Required Qualifications:
- Bachelor's degree or diploma in Computer Science, IT, or related field.
- 0–1 year of experience in technical support or customer service.
- Basic knowledge of Windows, Linux, or macOS operating systems.
- Strong verbal and written communication skills in English.
- Willingness to learn and adapt to new tools, systems, and technologies.
- Good analytical thinking and problem-solving skills.
- Positive attitude and ability to work well in a team environment
Bonus Skills (Good to Have):
- Familiarity with ticketing tools like Zendesk or Freshdesk.
- Basic understanding of networking or cloud technologies.
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