Product Support Specialist

3 days ago

Chennai, Tamil Nadu, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,20,00,000

Looking for a dynamic and motivated Junior Product Support Intern to provide exceptional support to our customers. This role is perfect for someone who is passionate about delivering high-quality customer service and technical solutions.

Job Description

We are seeking an individual who can collaborate closely with our global teams to rapidly resolve software issues and address customer requests. The ideal candidate will possess excellent communication, analytical, and problem-solving skills, as well as a strong technical acumen.

The platform we work with enables users to generate photorealistic digital humans from text, reducing the cost and hassle of video production at scale. Our clients include Fortune 500 companies, marketing agencies, production companies, social media platforms, leading e-learning platforms, and content creators.

  • Excellent English communication (verbal/written) skills in a customer support role
  • Bachelors degree in related discipline or relevant experience required (Engineering/CS/MIS/Communications degree preferred)
  • Quick learner
  • Strong sense of ownership
  • Strong sense of urgency
  • Excellent organizational, customer relationship, verbal, and written communication skills
  • Highly dependable and professional
  • Excellent problem-solving and listening skills
  • Ability to train others in the use of customer products
  • Highly motivated, proactive self-starter with a positive attitude

This is a fantastic opportunity to work on cutting-edge technology and make a real impact on our customers' experiences. You will be responsible for maintaining updated knowledge of all company products and services, providing adequate education to customers, and promptly responding to their questions.

Working days would be 5 days a week - you will need to cover on Saturday/Sunday on rotation. You should be a super technical, fast learner with excellent English writing and verbal skills.

  • Triage newly reported problems, assign proper severity, and work to identify a resolution
  • Troubleshoot issues through reproducing the problem and determine resolution
  • Update the ticket tracking system to provide accurate and current status of support issues
  • Maintain proactive communication upward and across client contacts
  • Create Knowledge Base articles regularly to expand self-help tools for customers and internally

As a valued member of our team, you will have opportunities for growth and development, as well as a work-life balance that supports your overall well-being. We invest in our employees' training and development with structured learning plans.

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