Senior Support Specialist

16 hours ago

Chennai, Tamil Nadu, India beBeeSupportSpecialist Full time ₹ 80,00,000 - ₹ 1,50,00,000
Job Title: Senior Support Specialist

 

At our organization, we are seeking a seasoned support specialist to join our team. As a senior support specialist, you will be responsible for providing top-notch technical support to our customers and ensuring the smooth operation of our enterprise software solutions.

 

  • Ensure that the team achieves 99.95% system availability across all customer-facing systems.
  • Experience in observability on production application support is required.
  • Effectively audit the threshold of monitors, pinpoint affected application components, identify significant events and patterns based on real-time analysis.
  • Follow standard operating procedures to minimize downtime, optimize system performance, and maintain uninterrupted service delivery.
  • Monitor service-level dashboards, ensure the team performs daily health checks, and review system capacity.
  • Ensure the team meets the SLA of various critical alerts and maintains consistent updates on tickets in ServiceNow and JIRA.
  • Provide meaningful analysis of issues, timely updates on ongoing incidents to stakeholders and internal teams.
  • Coordinate end-to-end issue resolution with users, support teams, operations, technical delivery teams, and vendors if required.
  • Knowledge of Azure cloud for monitoring resources and taking necessary actions when needed.
  • Building AI monitoring on Azure or any other in-house tool is desired.
  • Kubernetes knowledge is required to provide application support.
  • Ensure the team has a clear understanding of risks associated with alerts, identify, and mitigate new risks.
  • Drive long-term solutions for high-impact production issues across technical, operations, and product teams.

  • Senior Litigation Support Specialist

    5 days ago

    Chennai, Tamil Nadu, India beBeeLitigation Full time ₹ 1,98,00,000 - ₹ 2,16,00,000

    As a Senior Litigation Support Specialist, you will provide expert support in document review for litigation cases and ensure compliance with internal risk parameters and business objectives.The ideal candidate will have a Bachelor of Law degree from a reputable Indian university and a minimum of 3-6 years of hands-on experience in litigation support work at...

  • Crew Support Specialist

    7 days ago

    Chennai, Tamil Nadu, India beBeeCrewsupport Full time ₹ 6,00,000 - ₹ 12,00,000

    Crew Support SpecialistMarlow Navigation India plays a pivotal role in crew and technical ship management, operating from offices in Mumbai and Chennai.The company promotes the maritime industry as a rewarding career choice and positions itself as a leading employer in the sector.A Crew Support Specialist facilitates seamless ship operations, crew...

  • Executive Support Specialist

    6 days ago

    Chennai, Tamil Nadu, India beBeeAdministrative Full time ₹ 1,80,000 - ₹ 2,40,000

    Executive Support SpecialistWe are seeking a highly organized and proactive Executive Support Specialist to manage day-to-day administrative tasks, support HR and finance operations, assist the management team, handle client communication, and contribute to social media and marketing activities.Key Responsibilities:Manage office administration tasks,...

  • Corporate Support Specialist

    5 days ago

    Chennai, Tamil Nadu, India beBeeSupport Full time ₹ 12,00,000 - ₹ 18,00,000

    Job Title: Corporate Support SpecialistAbout the RoleWe are seeking a highly skilled and dedicated individual to join our team as a Corporate Support Specialist. This is an excellent opportunity for someone who is passionate about delivering exceptional support services and contributing to the success of our organization.Key ResponsibilitiesProviding...

  • Senior Technical Support Specialist

    5 days ago

    Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 25,00,000

    Job Title:We are seeking a seasoned IT professional to fill the role of Senior Technical Support Specialist in our dynamic organization.About the Role:The successful candidate will provide technical support for enterprise-level software applications, ensuring seamless operations and minimizing downtime.Responsibilities:Maintain accurate records of incidents,...

  • Senior Support Specialist

    5 days ago

    Chennai, Tamil Nadu, India beBeeExecutive Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

    Job DescriptionThe role of an Executive Assistant is crucial in supporting senior leadership, ensuring seamless coordination and efficient communication.Key Responsibilities:Manage the calendar, prioritizing appointments, meetings, and travel.Screen emails, highlight key messages, respond as directed, and keep correspondence organized.Craft professional...

  • Senior Validation Engineer – Male and Female

    2 days ago

    Chennai, Tamil Nadu, India Tek Support Full time

    Job Title: Senior Validation Engineer Trainer – CSV, CQV & CleaningLocation: RemotePosition Type: Part-timeJob Summary:We are seeking an experienced Senior Validation Engineer Trainer with a decade of proven expertise in Cleaning Validation, Computer System Validation (CSV), and CQV (Commissioning, Qualification, and Validation) within the pharmaceutical...

  • Senior Technical Specialist

    1 week ago

    Chennai, Tamil Nadu, India beBeeAutomation Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Senior Technical SpecialistObjective:To provide expert technical support for the installation, commissioning, and maintenance of industrial machinery and automation systems.Key Responsibilities:

  • Senior Process Engineer – Medical Devices

    1 week ago

    Chennai, Tamil Nadu, India Tek Support Full time

    Job Title: Senior Process Engineer – Medical Devices Location: Chennai, IND Employment type: Part-time Job Summary: We are seeking a highly experienced Process Engineer Trainer with over 10 years of expertise in the medical device industry. The ideal candidate will be responsible for developing, optimizing, and sustaining robust manufacturing...

  • Senior Process Engineer – Medical Devices

    1 week ago

    Chennai, Tamil Nadu, India Tek Support Full time

    Job Title: Senior Process Engineer – Medical DevicesLocation: Chennai, INDEmployment type: Part-timeJob Summary:We are seeking a highly experienced Process Engineer Trainer with over 10 years of expertise in the medical device industry. The ideal candidate will be responsible for developing, optimizing, and sustaining robust manufacturing processes...