Production Support/Application Support Lead

2 weeks ago

Chennai, India Pravi HR Advisory Full time

Job Title : Production Support / Application Support LeadLocation : Chennai Experience : 20 + years (from Banking)Job Overview :We are seeking an experienced Production Support / Application Support Lead to oversee mission-critical banking applications and ensure their smooth functioning, performance, and compliance. The ideal candidate will bring extensive expertise in Core Banking Systems (Flexcube/Finacle), digital channels (UPI, Mobile/Internet Banking, ATM Switch), and strong leadership in incident, change, and problem management.This role requires a seasoned professional capable of driving system stability, compliance alignment (RBI, PCI DSS, ISO 27001), and high availability across databases, applications, and infrastructure.Key Responsibilities :- Drive incident, problem, and change management to minimize downtime and ensure SLA adherence.- Oversee database administration (Oracle, MSSQL, PostgreSQL) including upgrades, patch management, performance tuning, and compliance.- Collaborate with cross-functional teams (Infrastructure, Network, InfoSec, Server) for end-to-end issue resolution.- Manage data migrations, archival systems, and audit-ready solutions as per RBI and internal compliance requirements.- Ensure application readiness during fiscal closing and regulatory reporting with zero downtime.- Lead DR (Disaster Recovery) drills, high-availability planning, and performance optimization initiatives.- Mentor and guide support engineers, fostering a culture of ownership and accountability.- Coordinate with vendors and partners for application upgrades, integrations, and support.Required Skills & Competencies- Proven expertise in Application & Production Support for mission-critical banking applications.- Strong knowledge of Core Banking Systems (Flexcube / Finacle) and Digital Banking Platforms (UPI, Internet & Mobile Banking, ATM Switch).- Hands-on experience with Database Administration (Oracle, MSSQL, PostgreSQL, MariaDB).- Strong understanding of Disaster Recovery, Performance Tuning, and Infrastructure Planning.- Familiarity with Regulatory Compliance (RBI guidelines, PCI DSS, ISO 27001, DPDP Act).- Excellent leadership and cross-functional collaboration skills.- Exposure to Automation and Archival Management Systems will be an added advantage.Qualifications :- Bachelors degree in Engineering / Technology (preferred : Electronics, Computer Science, or related).- Professional Certifications : CISA, Oracle Certified Professional, ITIL (preferred).- 15 - 20+ years of IT experience, with at least 5+ years in a leadership role in Production / Application Support. (ref:hirist.tech)

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