
Production Support/Application Support Lead
3 weeks ago
Job Title : Production Support / Application Support Lead
Location : Chennai
Experience : 20 + years (from Banking)
Job Overview :
We are seeking an experienced Production Support / Application Support Lead to oversee mission-critical banking applications and ensure their smooth functioning, performance, and compliance. The ideal candidate will bring extensive expertise in Core Banking Systems (Flexcube/Finacle), digital channels (UPI, Mobile/Internet Banking, ATM Switch), and strong leadership in incident, change, and problem management.
This role requires a seasoned professional capable of driving system stability, compliance alignment (RBI, PCI DSS, ISO 27001), and high availability across databases, applications, and infrastructure.
Key Responsibilities :
- Drive incident, problem, and change management to minimize downtime and ensure SLA adherence.
- Oversee database administration (Oracle, MSSQL, PostgreSQL) including upgrades, patch management, performance tuning, and compliance.
- Collaborate with cross-functional teams (Infrastructure, Network, InfoSec, Server) for end-to-end issue resolution.
- Manage data migrations, archival systems, and audit-ready solutions as per RBI and internal compliance requirements.
- Ensure application readiness during fiscal closing and regulatory reporting with zero downtime.
- Lead DR (Disaster Recovery) drills, high-availability planning, and performance optimization initiatives.
- Mentor and guide support engineers, fostering a culture of ownership and accountability.
- Coordinate with vendors and partners for application upgrades, integrations, and support.
Required Skills & Competencies
- Proven expertise in Application & Production Support for mission-critical banking applications.
- Strong knowledge of Core Banking Systems (Flexcube / Finacle) and Digital Banking Platforms (UPI, Internet & Mobile Banking, ATM Switch).
- Hands-on experience with Database Administration (Oracle, MSSQL, PostgreSQL, MariaDB).
- Strong understanding of Disaster Recovery, Performance Tuning, and Infrastructure Planning.
- Familiarity with Regulatory Compliance (RBI guidelines, PCI DSS, ISO 27001, DPDP Act).
- Excellent leadership and cross-functional collaboration skills.
- Exposure to Automation and Archival Management Systems will be an added advantage.
Qualifications :
- Bachelors degree in Engineering / Technology (preferred : Electronics, Computer Science, or related).
- Professional Certifications : CISA, Oracle Certified Professional, ITIL (preferred).
- 15 - 20+ years of IT experience, with at least 5+ years in a leadership role in Production / Application Support.
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