Product Support

3 days ago

Chennai Tamil Nadu, India NCS SoftSolutions (P) Ltd Full time

**Job Title**: Product Support / Application Support
**Location**: Chennai
**Experience**: 2+ year
**Employment Type**: Full-time, On-site
**Department**: Product Implementation & Support

**Job Summary**:
**Key Responsibilities**
- Troubleshoot and resolve issues raised by end-users in a timely and professional manner.
- Write and execute SQL queries for data validation, report generation, and issue analysis.
- Document issues, resolutions, and standard operating procedures.
- Coordinate with internal technical teams for escalations and bug fixes.
- Assist in UAT and production deployment activities when required.
- Ensure adherence to service-level agreements (SLAs) and compliance standards.

**Required Skills & Qualifications**
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Strong understanding and hands-on experience with **SQL** (joins, subqueries, DML/DDL commands).
- Good analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work from the customer site in Mumbai on a full-time basis.
- Basic understanding of software support processes or ticketing tools.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Application Question(s):
Willingness to travel:

- 50% (required)

Work Location: In person

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