Contact Center Representative
2 weeks ago
We are seeking an experienced Nice CXONE Support Engineer to join our team at Tata Consultancy Services in Hyderabad. The successful candidate will be responsible for providing advanced technical support for Nice CXONE related Incidents and Service Requests.
Key Responsibilities:
- Provide expert-level technical support via phone, email, and chat
- Collaborate with cross-functional teams to resolve complex issues
- Develop and maintain a deep understanding of Nice CXONE contact center solution
- Design and implement process improvements to enhance efficiency
Requirements:
- 2-4 years of experience in technical support or engineering
- Advanced knowledge of Nice CXONE contact center solution
- ITIL Certification
- Excellent problem-solving and analytical skills
What We Offer:
- Competitive salary: ₹800,000 - ₹1,200,000 per annum
- Professional development opportunities
- A dynamic and supportive work environment
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