Nice CXONE Support Engineer

3 weeks ago


Hyderabad, Telangana, India Tata Consultancy Services Full time
Job Description:

We are looking for an experienced Contact Center Representative to join our team at Tata Consultancy Services in Hyderabad. The successful candidate will be responsible for providing high-quality customer service and technical support for Nice CXONE related Incidents and Service Requests.

Key Responsibilities:
  • Provide exceptional customer service and technical support via phone, email, and chat
  • Resolve customer complaints and issues efficiently
  • Collaborate with cross-functional teams to resolve complex issues
  • Develop and maintain a deep understanding of Nice CXONE contact center solution

Requirements:
  • 2-4 years of experience in customer service or technical support
  • ITIL Certification
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

What We Offer:
  • Competitive salary: ₹800,000 - ₹1,200,000 per annum
  • Professional development opportunities
  • A dynamic and supportive work environment


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