Customer Service Specialist

1 month ago


Hyderabad, Telangana, India Tata Consultancy Services Full time
Job Title: Customer Service Specialist

We are seeking a highly skilled CXONE Support Specialist to join our team at Tata Consultancy Services in Hyderabad. As a key member of our support team, you will be responsible for providing top-notch customer service and technical support for Nice CXONE related Incidents and Service Requests.

Key Responsibilities:
  • Provide timely and effective L1 support for Nice CXONE related issues
  • Handle calls, provide support, troubleshoot, and ensure customer satisfaction using various channels (Voice, Chat, Email, and Web)
  • Experience with Nice CXONE contact center solution is essential
  • Troubleshoot Access, Call, License, and Performance-related issues
  • Leverage knowledgebase to resolve issues and route tickets to respective support groups
  • Possess ITIL Certification

Requirements:
  • 2-4 years of experience in customer service or technical support
  • Familiarity with Nice CXONE contact center solution
  • Strong problem-solving skills and ability to think creatively
  • Good communication and interpersonal skills

Benefits:
  • Competitive salary: ₹800,000 - ₹1,200,000 per annum
  • Opportunities for growth and professional development
  • A dynamic and supportive work environment


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