Customer Collections Specialist
2 days ago
Unlock Your Potential as a Customer Collections Specialist
About the Role:
We are seeking a proactive and customer-oriented Collections Analyst to join our team. As a Collections Analyst, you will play a crucial role in resolving receivables-related queries from Amazon customers.
Key Responsibilities:
- Accounts Receivable Process Understanding: Develop a deep understanding of Accounts Receivables processes and procedures.
- Customer Follow-up: Effectively follow up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolios.
- Post Correspondence Update: Maintain detailed post-correspondence updates on accounts receivable records to ensure aging is up-to-date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared.
- Stakeholder Collaboration: Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, establishing and maintaining good client relationships both internally and externally.
- Risk Management: Monitor high-risk accounts and ensure timely escalation of challenges to management.
- Continuous Improvement: Continuously look for ways to improve the customer experience and streamline the accounts receivable process by identifying areas of improvement.
- Productivity Goals: Meet monthly productivity goals.
- Complex Account Reconciliation: Reconcile complex accounts with excellent attention to detail.
BASIC QUALIFICATIONS:
- Education: Degree in Finance/Accounting/Business Studies or other related fields.
- Experience: 3-4 years of experience in Accounts Receivable or other customer-facing department experience.
- Skills: Ability to provide exceptional customer experience, strong communication skills, both written and verbal, good interpersonal skills, and team player attitude.
PREFERRED QUALIFICATIONS:
- Education: Post-graduation or a Master's Degree in Accounting/Finance or a related field.
What We Offer:
• An inclusive culture that empowers Amazonians to deliver the best results for our customers.
• A competitive estimated salary range of $65,000 - $85,000 per year, depending on location and experience.
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