Senior Order-to-Cash Collections Specialist
1 week ago
We are seeking a highly skilled Senior Order-to-Cash Collections Specialist to join our team at Genpact.
Company OverviewGenpact is a global professional services and solutions firm that delivers outcomes that shape the future. With over 125,000 people across 30+ countries, we serve and transform leading enterprises with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Our purpose is the relentless pursuit of a world that works better for people, and we empower our employees to drive innovation and create lasting value for our clients.
Job DescriptionWe are looking for a seasoned Order-to-Cash Collections Specialist who can make a significant impact on our clients' cash flow and revenue growth. The successful candidate will be responsible for:
- Making collection calls to customers, emailing or faxing invoices as needed, and coordinating with customers to resolve queries related to cash application.
- Identifying and resolving unidentified cash and leading the end-to-end process of Cash applications.
- Processing cash application functions to invoices at assigned sites, ensuring timely, accurate, and confidential completion of Daily Receipt Reconciliation (DRR).
- FOLLOWING UP ON CUSTOMER/INTERNAL DISPUTES, CUSTOMER QUESTIONS AND WORKING BETWEEN DEPARTMENTS TO GET A RESOLUTION.
- Reconciling orders to match customer books, including validating credits or debits and sending them to customers for collection or refund.
The ideal candidate will have a strong understanding of cash management principles and excellent communication skills to effectively interact with customers and internal stakeholders.
Required Skills and QualificationsTo succeed in this role, you will need:
- A graduate degree in Commerce (BCom) or equivalent qualification.
- Meaningful experience in collections, cash management, or a related field.
- Excellent English language skills (verbal and written).
The estimated salary range for this position is $80,000 - $110,000 per annum, depending on qualifications and experience.
BenefitsWe offer a comprehensive benefits package that includes medical, dental, vision, and life insurance, as well as retirement savings and employee assistance programs.
Why Work at Genpact?At Genpact, we believe in creating a dynamic work environment that values diversity, inclusion, respect, and integrity. We encourage collaboration, creativity, and innovation to deliver exceptional results for our clients.
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