Order Fulfillment Process Specialist

2 weeks ago


Hyderabad, Telangana, India Genpact Full time

At Genpact, we're looking for a skilled Order to Cash professional to join our team. As an Order Fulfillment Process Specialist, you will be responsible for ensuring seamless cash application processes and maintaining high service levels.

About the Role

This is a great opportunity to work with a leading global professional services firm and contribute to the success of our clients. If you have a strong understanding of order-to-cash processes and excellent communication skills, we encourage you to apply.

The ideal candidate will have a graduate degree in Commerce (B.Com) and relevant experience in order-to-cash operations. They will also possess excellent English language skills (verbal and written) and be able to work effectively in a team environment.

Key Responsibilities
  • Making timely collection calls to customers, emailing/faxing invoices or sending hard copies as per their requests.
  • Resolving unidentified cash and coordinating end-to-end cash application processes.
  • Processing cash application functions at assigned sites, ensuring accurate and timely completion of Daily Receipt Reconciliation (DRR).
  • Following up on customer/internal disputes, questions, and working between departments to achieve resolution.
  • Reconciling orders to match customer books, including validating credits or debits and sending them for collection or refund.
Why Join Us?

Genpact is an Equal Opportunity Employer committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. We offer a competitive salary and benefits package, along with opportunities for growth and development.

We estimate the salary for this role to be around $60,000 - $80,000 per annum, depending on location and experience. If you're passionate about order-to-cash operations and want to join a global leader in professional services, apply now



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