Technical Support Specialist for Nice CXOne Solution

2 days ago


Hyderabad, Telangana, India Tata Consultancy Services Full time

Company Overview

Tata Consultancy Services (TCS) is a leading global IT services company that empowers businesses to succeed in an ever-changing world.

Salary and Benefits

The estimated salary for this position is ₹800,000 - ₹1,200,000 per annum, depending on location and experience. Additionally, TCS offers a comprehensive benefits package including medical insurance, retirement savings plan, and paid time off.

Job Description

We are seeking a skilled Technical Support Specialist to join our team in Hyderabad. The successful candidate will be responsible for providing Level 1 support for Nice CXONE related incidents and service requests.

Required Skills and Qualifications

To be successful in this role, you will need:

  • 2-4 years of experience in technical support or a related field.

  • Experience with Nice CXONE contact center solution.

  • Strong troubleshooting skills, particularly in access, call, license, and performance-related issues.

  • Able to leverage knowledge base to resolve issues and route tickets to respective support groups.

  • ITIL certification.

Good-to-Have Qualifications

While not essential, having the following qualifications would be beneficial:

  • Ability to think creatively and come up with innovative solutions.

  • NICE CXOne Ticketing Tool knowledge.

  • Microsoft certification.

Become a Part of Our Team

If you are passionate about delivering exceptional customer experiences and have the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.



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