Technical CXone Operations Specialist

1 week ago


Hyderabad, Telangana, India Tek Leaders Inc Full time

About the Role

We are seeking a skilled Technical CXone Operations Specialist to join our team at Tek Leaders Inc. This is a 1-year contract opportunity in Hyderabad.

Key Responsibilities:

  • Day-to-Day Management: Ensure the smooth operation of CXone systems, proactively identifying and resolving technical issues.
  • System Administration: Configure and manage user access, teams, skill assignments, and routing for optimal system performance.
  • Ticket Management: Directly address CXone issues and raise tickets with NICE only when necessary, ensuring timely resolution.
  • Monitoring and Issue Resolution: Continuously monitor the system to detect and resolve operational issues promptly, minimizing downtime.

What We Offer

This role comes with an estimated annual salary of ₹**10 lakhs - 15 lakhs**, depending on experience, making it an attractive opportunity for those looking to advance their careers in CXone operations.

Requirements:

To be successful in this role, you should have strong technical skills, excellent problem-solving abilities, and effective communication skills. If you're passionate about delivering exceptional customer experiences and have a knack for troubleshooting, we'd love to hear from you



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