IT Support Engineer

3 days ago


Hyderabad, Telangana, India Genpact Full time
About the Role

We are seeking a highly skilled IT Support Engineer to join our team in Hyderabad. As a Site Support & Helpdesk Engineer, you will be responsible for providing technical assistance to our clients and resolving issues related to hardware, software, and network.

Job Responsibilities:
  • Handle tickets reported through various ticketing tools within agreed service level agreements (SLAs)
  • Manage voice and non-voice tickets simultaneously
  • Provide executive leadership and board members' IT support
  • Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners
  • Troubleshoot minor wireless, network, switch, or printer issues; escalate major issues to IT infrastructure technical teams
  • Working knowledge of PC/LAN application software, including Office 365 and Internet browsers
  • Set up and configure computer systems
  • Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers
  • Second-level support for Desktops, Laptops, Thin Clients, Printers, Scanners, and Multi-Function Devices
  • Troubleshooting business-specific applications
  • User provisioning of various business applications (ERP)
  • Support new transitions, ramp-ups/downs, business migrations/site consolidations projects
  • Support infrastructure projects (refresh/upgradations/migrations/new technology rollout)
  • Knowledge Management – Ensure knowledge articles are used on all issues
  • Provide hands-on support to other IT teams for scheduled activities
  • Install and configure computer hardware, operating systems, and applications


  • Hyderabad, Telangana, India Support Revolution Full time

    At Support Revolution, we are committed to empowering our clients to break free from the shackles of expensive Oracle and SAP maintenance costs. As a member of our Infrastructure Services team, you will play a pivotal role in creating, managing, and maintaining systems for our customers while ensuring top-notch cyber security processes both internally and...


  • Hyderabad, Telangana, India Sumedha IT Full time

    Job SummaryWe are seeking a highly skilled Academic Support Professional to join our team at Sumedha IT.Key Responsibilities:Create engaging educational materials such as presentations, documents, and visual aids with high-quality content, images, and designs.Review, align, and format content to ensure accuracy and consistency.Perform additional tasks as...


  • Hyderabad, Telangana, India Sumedha IT Full time

    About the RoleSumedha IT is seeking a highly motivated and organized Education and Learning Support Specialist to join our team. As an integral part of our organization, you will be responsible for creating engaging presentations, documents, and content materials that align with our company's goals.Main ResponsibilitiesCreate visually appealing PowerPoint...


  • Hyderabad, Telangana, India QuillSoft IT Services Private Limited Full time

    **Job Title:** Senior Support Engineer - IBP Expert**Estimated Salary:** ₹1,200,000 - ₹1,500,000 per annum (dependent on experience)**Location:** Hyderabad, India**About the Role:** We are seeking a highly skilled and experienced Senior Support Engineer to join our team in Hyderabad. As an IBP expert, you will be responsible for providing exceptional...

  • IT Support Specialist

    2 weeks ago


    Hyderabad, Telangana, India FRUGE IT SERVICES Full time

    FRUGE IT SERVICES is a leading provider of innovative IT solutions, specializing in delivering high-quality support to our clients. With a team of experienced professionals, we offer a wide range of services tailored to meet the unique needs of each organization.This role is responsible for providing exceptional technical support to our clients, ensuring...


  • Hyderabad, Telangana, India Sumedha IT Full time

    Job OverviewWe are seeking an experienced and detail-oriented individual to fill the role of Education Support Specialist at Sumedha IT.Salary & BenefitsThe estimated salary for this position is $55,000 - $65,000 per annum. We offer a comprehensive benefits package including group health insurance.ResponsibilitiesThis is a dynamic role that requires...

  • Lead Engineer

    3 days ago


    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About Inspire BrandsInspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies. The companys technology hub, Inspire Brands Hyderabad Support Center, India, will lead technology innovation and product development for the organization and its portfolio of distinct brands. The Inspire Brands Hyderabad...


  • Hyderabad, Telangana, India Spruce IT Pvt. Ltd. Full time

    About Spruce IT Pvt. Ltd.Spruce IT Pvt. Ltd. is a dynamic and innovative company that offers cutting-edge solutions in the field of information technology. Our mission is to provide top-notch support services to our clients, helping them navigate the ever-evolving technological landscape.SalaryWe offer a competitive salary range of $60,000 - $80,000 per...


  • Hyderabad, Telangana, India IT Brisk Full time

    We are seeking a Customer Support Ambassador at IT Brisk. Salary: The estimated salary for this position is $16,500.About the Role:The ideal candidate will be responsible for answering customer inquiries and resolving issues in a timely and professional manner.Key Responsibilities:Managing incoming calls and responding to customer emailsInvestigating and...


  • Hyderabad, Telangana, India Tek Support Full time

    About Tek SupportWe are a leading provider of automation solutions for the CPG/FMCG industry, seeking an experienced Electrical Automation Specialist to join our team.Job SummaryWe offer a competitive salary of $120,000 - $150,000 per year, depending on experience.Key ResponsibilitiesDesign and implement automation projects using Siemens technologies,...


  • Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About the RoleWe are seeking a highly skilled Metadata Management Engineer to lead our innovation efforts at Inspire Brands Hyderabad Support Center.This is an exciting opportunity to work with cutting-edge technology and contribute to the growth of our organization.As a Metadata Management Engineer, you will play a crucial role in standing up our Enterprise...


  • Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About Inspire BrandsInspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies. The companys technology hub, Inspire Brands Hyderabad Support Center, India, will lead technology innovation and product development for the organization and its portfolio of distinct brands. The Inspire Brands Hyderabad...


  • Hyderabad, Telangana, India Burgeon It Services Pvt Ltd Full time

    We are Burgeon It Services Pvt Ltd, a reputable organization seeking an exceptional Java & Production Support Engineer to join our team. This role offers a unique opportunity to work on challenging projects, collaborate with diverse teams, and contribute to the success of our company.Job Description:The successful candidate will be responsible for providing...


  • Hyderabad, Telangana, India FRUGE IT SERVICES Full time

    At FRUGE IT SERVICES, we offer a unique opportunity to grow your career in the exciting field of International Customer Support. Our team is dedicated to delivering exceptional service to our global clients, and we're looking for a talented individual to join us in this role.About the RoleWe're seeking a highly skilled and motivated Senior International...


  • Hyderabad, Telangana, India Nixsol Inc Full time

    Nixsol India Pvt Ltd is a leading provider of technology solutions. We are seeking an experienced Software Support Engineer to join our team.Salary: 8LPA to 15 LPAJob Overview:We are urgently hiring for a Java Developer with support experience at Infosys (C2H position). The successful candidate will have a strong background in Java and SQL, as well as...


  • Hyderabad, Telangana, India Microsoft Full time

    About the RoleWe are seeking a skilled Technical Program Manager to join our Business Applications Platform (BAP) – ACE Team at Microsoft. As a Technical Program Manager, you will be responsible for managing the long-term support relationship with appointed Dynamics 365 Customer Engagement customers, resolving critical and complex technical issues in a...


  • Hyderabad, Telangana, India Inspire Full time

    We are seeking a skilled Data Engineer to join our team at Inspire. The successful candidate will play a crucial role in ensuring the smooth operation and support of our data engineering platforms.Job DescriptionThe Data Engineer will be responsible for providing monitoring, technical assistance, troubleshooting issues, and maintaining the reliability and...


  • Hyderabad, Telangana, India Se7en Tech IT Solutions Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Se7en Tech IT Solutions. This is a fantastic opportunity for individuals who enjoy working in a fast-paced environment and providing top-notch support to customers.About the RoleThe successful candidate will be responsible for providing service and customer...


  • Hyderabad, Telangana, India ADP Full time

    OverviewADP is a leading provider of human capital management solutions. We're seeking a skilled Software Support Engineer to join our team.Job DescriptionWe're looking for an experienced Software Support Engineer who can provide top-notch support across frontend and backend technologies. You will troubleshoot and resolve issues, collaborate with developers,...


  • Hyderabad, Telangana, India FRUGE IT SERVICES Full time

    Company OverviewFRUGE IT SERVICES is a consultancy recruitment agency specializing in providing expert advice, analysis, and solutions to clients in various industries. The company's headquarters is based in Hyderabad and focuses on Human Resource services.Job OverviewThe Sr International Voice Associate role at Tech Mahindra is a Full-Time position based in...