IT Support Specialist
24 hours ago
FRUGE IT SERVICES is a leading provider of innovative IT solutions, specializing in delivering high-quality support to our clients. With a team of experienced professionals, we offer a wide range of services tailored to meet the unique needs of each organization.
This role is responsible for providing exceptional technical support to our clients, ensuring their satisfaction and loyalty to our company. As a Technical Service Expert, you will be working closely with our cross-functional teams to identify and resolve technical issues efficiently.
We are seeking a dedicated and highly skilled Technical Service Expert to join our team in Hyderabad, Telangana, India. This full-time position offers a competitive salary package of approximately 8-10 lakhs per annum, commensurate with your experience and qualifications.
To be successful in this role, you should have:
- 1-3 years of experience in technical support or a similar field
- Strong knowledge of technical support processes and procedures
- Excellent communication skills, both verbal and written
- Ability to provide exceptional customer service
- Experience in handling international technical support and voice processes
- Ability to work night shifts as per business requirements
- Knowledge of customer support tools and software
Your key responsibilities will include:
- Providing technical support to clients via phone, email, and chat
- Resolving technical issues and troubleshooting software and hardware problems
- Diagnosing and escalating software and hardware issues to appropriate teams
- Guiding clients through product installation, configuration, and usage
- Documenting all customer interactions and solutions in the ticketing system
- Collaborating with cross-functional teams to improve product functionality and customer experience
- Staying up-to-date with industry trends and technologies to provide the best support to clients
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