Senior CX Contact Center Support Specialist

2 days ago


Hyderabad, Telangana, India Tata Consultancy Services Full time
About the Role

We are seeking a skilled and experienced Senior CX Contact Center Support Specialist to join our team at Tata Consultancy Services. This is a fantastic opportunity to work with a leading IT consulting firm and contribute to the success of our clients.

Job Summary

The successful candidate will be responsible for providing top-notch support for Nice CXONE-related incidents and service requests, ensuring seamless customer experiences across various channels, including Voice, Chat, Email, and Web.

About You

To excel in this role, you will need:

  • 4-6 years of experience in contact center support, preferably with Nice CXONE
  • In-depth knowledge of Nice CXONE contact center solution and L1/L1.5 troubleshooting skills for Access, Call, License, and Performance-related issues
  • Strong problem-solving skills, with the ability to think creatively and come up with innovative solutions
  • Experience with ITIL certification and Microsoft Certification
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams

Around ₹14 lakhs per annum salary (based on location and industry standards) awaits the right candidate who can provide exceptional support and drive customer satisfaction.

About Us

Tata Consultancy Services (TCS) is a leading global IT services company that provides business solutions to corporations globally. With a rich history spanning over 50 years, TCS has earned a reputation for delivering quality and innovation to its clients.



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