IT Support Specialist, CX Operations

Senior CX Operations ManagerAbout the RoleAs a Senior CX Operations Manager at Flipkart, you will be responsible for leading the operational performance of our outsource contact centre partners. Your key focus areas will include engagement initiatives at partner sites, ownership of day-to-day operations, and facilitation of monthly and quarterly review...

Senior CX Operations ManagerAbout the RoleAs a Senior CX Operations Manager at Flipkart, you will be responsible for leading the operational performance of our outsource contact centre partners. Your focus will be on ensuring that all deliverables are met as per the agreed SLA.Key ResponsibilitiesLead engagement initiatives at partner sites to drive quality...

Key Responsibilities:As a Partner Manager - CX Operations, you will be responsible for the operational performance of an outsource contact centre partner. This includes leading engagement initiatives at partner sites, owning day-to-day operations to ensure all deliverables are met by the partner as per the agreed SLA, and facilitating monthly and quarterly...

OptimHire is a pioneer in the field of remote work culture, enabling 24/7 global collaboration. As a Mid-Level Dialog Flow CX Developer, you will be responsible for designing and implementing seamless user interactions using Dialog Flow CX solutions.Key Qualifications:Proficiency in Dialog Flow and Dialog Flow CXExperience in Python or Java for development...

Arcadis is a leading global design and consultancy firm with a strong commitment to improving quality of life. We are a diverse team of over 36,000 people in over 70 countries, dedicated to delivering sustainable solutions for natural and built assets.The ideal candidate will possess excellent business and application knowledge in the Oracle G&I domain, with...

About the RoleWe are seeking an experienced CX Operations Leader to join our team in Hyderabad.

CX Learning & Development Deployment SpecialistCoinbase is seeking a highly skilled CX Learning & Development Deployment Specialist to join our team. As a key member of our Learning & Development team, you will be responsible for the successful deployment of new hire onboarding and cross-skilling training, managing multiple deployments concurrently, and...

Company OverviewOptimHire is a pioneer in remote work culture, employing 501-1000 skilled individuals worldwide.Job OverviewThe ideal candidate will have 4-6 years of experience and be based in Hyderabad to work full-time.Key QualificationsProficiency in Dialog Flow and Dialog Flow CXHands-on experience with Python or Java for development tasksStrong...

Role OverviewThis is an exciting opportunity to lead the CX Operations team at Flipkart, guiding our partner in delivering exceptional customer experiences.Key ResponsibilitiesDrive the operational performance of our contact centre partner, ensuring seamless execution of customer service operations.Collaborate with partner teams to develop and implement...

Company OverviewOptimHire is a pioneering company that's revolutionizing the way people collaborate globally. With a strong focus on flexible and remote work culture, the organization has grown to a size of 501-1000 employees.Job OverviewThis is a mid-level, full-time position in Hyderabad, requiring 4 to 6 years of experience.Key Qualifications and...

About the RoleCoinbase is seeking a highly skilled Senior Deployment Specialist to join our Customer Experience (CX) Learning & Development (L&D) team. As a key member of our team, you will be responsible for the successful deployment of new hire onboarding and cross-skilling training, ensuring that our frontline customer support agents and behind-the-scenes...

Job Title: Senior CX EngineerJob Summary:The Senior CX Engineer will play a vital role in building the next-generation customer experience platform for Experian's MCE division. This role requires a candidate with a deep understanding of cloud-based contact center as a service platforms (CCaaS), customer service interaction, and automation via AI/ML.Key...

Inspiredge IT Solutions is seeking a skilled Technical Support Specialist to join our team.About the Role:The Technical Support Specialist will provide support to our clients' end-users in an Information Technology help desk capacity. The role involves working on desktop-related problems, including hardware, operating system, applications, and/or network...

Senior Customer Support Specialist RoleWe are seeking a highly skilled Support Operations Specialist to join our team at Applause. As a Senior Customer Support Specialist, you will play a key role in providing exceptional support to our customers, ensuring their needs are met promptly and efficiently.Responsibilities:Ticket Management: Triage and resolve...

Genpact, a global leader in professional services and solutions, is seeking a highly motivated Operations Support Specialist to join our team. With over 125,000 employees across 30+ countries, we deliver innovative outcomes that shape the future.We are inviting applications for this exciting role, which involves providing high-quality support to clients...

About the RoleWe are seeking a highly motivated and detail-oriented individual to join our team as an Operations Support Specialist or Customer Experience Intern.

Job OverviewIn a fast-paced business environment, the Operations Support Specialist plays a critical role in ensuring seamless execution of operations and Business Execution initiatives across multiple lines of business. This position requires an individual with strong analytical skills, attention to detail, and excellent communication abilities.About the...

Global Talent & Development Operations SpecialistADP is seeking an experienced professional to fill the role of Global Talent & Development Operations Specialist. As a key member of the Global Talent & Development (GTD) Operations team, this individual will be responsible for supporting select GTD team programs and processes.Key Responsibilities:Manage...

Job SummaryAs a skilled IT Service Desk Support Specialist at Invesco, you will serve as the frontline interface between the Information Technology department and end-users, handling incoming support requests via phone, chat, email, and ticket creation/assignment. Your primary responsibility will be to resolve Level 1 problems and escalate to Level 2 and 3...

Job OverviewWe are seeking an experienced and detail-oriented individual to fill the role of Education Support Specialist at Sumedha IT.Salary & BenefitsThe estimated salary for this position is $55,000 - $65,000 per annum. We offer a comprehensive benefits package including group health insurance.ResponsibilitiesThis is a dynamic role that requires...