Contact Center Technical Support Engineer
5 days ago
We are seeking a highly skilled Contact Center Technical Support Engineer to join our team at ECS | Enterprise Change Specialists. In this role, you will play a critical part in ensuring the seamless operation of our customer service platforms.
About the Role:- Diagnostics and troubleshooting: You will diagnose and resolve technical issues across various systems, including IVR, workforce management, quality management, and conversational AI.
- System configuration: Your expertise in IVR configuration and customization will be essential in maintaining high system performance.
- Cloud platforms: Experience with AWS, Microsoft Azure, and cloud application architecture is required.
- Communication skills: Strong verbal and written communication skills are necessary for collaborating effectively across teams.
- Educational background: A Bachelor's degree in IT, Computer Science, or a related field is mandatory.
- Certifications: Genesys Certification or relevant training (Cloud or Engage preferred).
- Experience: Proven experience in contact center technical support, data analysis, and cloud environments.
- Professional attributes: Strong analytical and problem-solving skills, ability to handle multiple priorities in a fast-paced environment, and a collaborative mindset.
$80,000 - $110,000 per year
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Technical Support Engineer
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