Technical Solutions Architect for Multi-Channel Contact Centers

2 weeks ago


Hyderabad, Telangana, India TTEC Digital Full time

TTEC Digital, a leading digital customer experience company, is seeking an experienced Technical Solutions Architect to join our rapidly expanding Multi-Channel Solutions team. With a strong background in contact center technology and a passion for innovative solutions, you will play a key role in designing, developing, and implementing cutting-edge voice and AI self-service applications.

As a Senior Systems Software Developer with TTEC Digital, you will have hands-on exposure to a wide range of technologies, including cloud services development environments, web services, databases, and reporting tools. Your expertise will be instrumental in driving technical design and collaborating with project team members to provide input to design specifications.

The ideal candidate will have 4+ years of industry experience working with contact center technology, 2+ years of technical experience with IVA and Speech to Text service providers, and 1 to 2 years of Cisco CVP/WebexCCE/CC/UJet design and architecture experience. Additionally, they will have experience managing large multi-site contact center implementations, managing development teams working with IVA & Speech applications, and writing technical design specifications for IVA and Speech applications.

This role offers the opportunity to work on complex applications, develop call flows, and integrate into backend systems using web services, databases, and reporting tools. The successful candidate will also possess excellent communication skills, both written and verbal, and be able to work independently, be organized, self-motivated, and have attention to detail.

In this role, you can expect a salary of $120,000 - $180,000 per annum, depending on your level of experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off. If you are a motivated and experienced professional looking for a new challenge, please apply now



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