Senior IVR Software Solutions Architect

2 weeks ago


Hyderabad, Telangana, India TTEC Digital Full time
Technical Lead for Voice AI Self-Service Solutions

TTEC Digital is a leading provider of digital customer experience solutions. We are seeking a highly skilled Senior IVR Developer to lead our Voice AI Self-Service solution development team.

About the Role:

We are looking for an experienced developer who can design, develop, and implement complex call steering and voice and messaging self-service applications using AI cloud services development environments. The ideal candidate will have hands-on experience with contact center technology, IVA, and speech-to-text service providers, as well as Cisco CVP/WebexCCE/CC/UJet design and architecture.

Responsibilities:

  • Lead the development of Voice AI Self-Service solutions for large, multi-location contact centers.
  • Design and develop call steering and voice and messaging self-service applications using AI cloud services development environments.
  • Collaborate with project team members to define requirements and business specifications to drive technical design.
  • Integrate into backend systems using web services, databases, and reporting.
  • Perform unit testing of developed code.
  • Assist with system and functional testing.

Requirements:

  • 4+ years of industry experience working with contact center technology.
  • 2+ years of technical experience with IVA and speech-to-text service providers.
  • 1-2 years of experience with Cisco CVP/WebexCCE/CC/UJet design and architecture.
  • Experience in managing large multi-site contact center implementations.
  • Experience managing development teams working with IVA & Speech applications.
  • Familiar with call flow from IVR to CTI for call routing and screen pop.
  • Experience in writing technical design specifications for IVA and Speech applications.
  • Experience in developing call flows for complex applications.
  • Bachelor's degree in computer science or related field.
  • Excellent communication skills, both written and verbal.

Estimated Salary Range: $120,000 - $180,000 per year, depending on location and experience.



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