Technical Support Specialist

3 weeks ago


Mumbai, Maharashtra, India GFL Recruitment Private Limited Full time

Job Title

Technical Support Executive

Job Summary

We are looking for a skilled Technical Support Executive to join our team at GFL Recruitment Private Limited. The successful candidate will be responsible for providing technical support to customers, troubleshooting system issues, and escalating unresolved problems to internal teams.

Key Responsibilities
  • Tech Support
    • Provide technical assistance to customers via phone, email, or chat
    • Diagnose and troubleshoot system issues
    • Escalate unresolved problems to internal teams
  • Problem Solving
    • Analyze customer issues and identify solutions
    • Research and identify solutions to software and server issues
  • Communication
    • Communicate with customers to understand their technical needs
    • Provide clear and concise technical information to customers
  • Documentation
    • Document technical knowledge in the form of notes and manuals
Requirements
  • Education
    • Degree in Computer Science or related field
  • Experience
    • Minimum 3 years of experience in technical support
  • Skills
    • Strong technical skills, including SQL and Linux
    • Excellent communication and problem-solving skills

What We Offer

Competitive salary and benefits package

Opportunities for career growth and development



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