Technical Support Specialist
3 weeks ago
Job Title
Technical Support Executive
Job SummaryWe are looking for a skilled Technical Support Executive to join our team at GFL Recruitment Private Limited. The successful candidate will be responsible for providing technical support to customers, troubleshooting system issues, and escalating unresolved problems to internal teams.
Key Responsibilities- Tech Support
- Provide technical assistance to customers via phone, email, or chat
- Diagnose and troubleshoot system issues
- Escalate unresolved problems to internal teams
- Problem Solving
- Analyze customer issues and identify solutions
- Research and identify solutions to software and server issues
- Communication
- Communicate with customers to understand their technical needs
- Provide clear and concise technical information to customers
- Documentation
- Document technical knowledge in the form of notes and manuals
- Education
- Degree in Computer Science or related field
- Experience
- Minimum 3 years of experience in technical support
- Skills
- Strong technical skills, including SQL and Linux
- Excellent communication and problem-solving skills
What We Offer
Competitive salary and benefits package
Opportunities for career growth and development
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