Technical Support Specialist
4 weeks ago
**Job Description:**
We are seeking an experienced Technical Support Specialist to join our team at Smart Search Consultants.
As a Technical Support Specialist, you will be responsible for providing L1/L2 support for our medium-sized web-based applications.
You will work closely with our business users to resolve tickets, ensure SLA adherence, and maintain a high level of customer satisfaction.
**Key Responsibilities:
- Resolve tickets raised by business teams and ensure none are unattended
- Provide handover between shifts
- Track and maintain issue lists to ensure timely closure
**Requirements:
• Experience in Monitoring tools and incident, problem, release, and request management
• Strong knowledge of SQL queries and RDBMS databases like Oracle and SQL
• Good experience working with Linux/Unix and Apache httpd server & Tomcat deployment process
• Basic knowledge of Java is preferred
• Excellent communication skills, both oral and written
**What We Offer:**
A challenging and rewarding role with opportunities for growth and development in a dynamic and innovative company.
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