Technical Support Specialist

4 weeks ago


Mumbai, Maharashtra, India Smart Search Consultants Full time

**Job Description:**

We are seeking an experienced Technical Support Specialist to join our team at Smart Search Consultants.

As a Technical Support Specialist, you will be responsible for providing L1/L2 support for our medium-sized web-based applications.

You will work closely with our business users to resolve tickets, ensure SLA adherence, and maintain a high level of customer satisfaction.

**Key Responsibilities:

  • Resolve tickets raised by business teams and ensure none are unattended
  • Provide handover between shifts
  • Track and maintain issue lists to ensure timely closure

**Requirements:

• Experience in Monitoring tools and incident, problem, release, and request management

• Strong knowledge of SQL queries and RDBMS databases like Oracle and SQL

• Good experience working with Linux/Unix and Apache httpd server & Tomcat deployment process

• Basic knowledge of Java is preferred

• Excellent communication skills, both oral and written

**What We Offer:**

A challenging and rewarding role with opportunities for growth and development in a dynamic and innovative company.



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