Customer Experience Manager for Industrial Analytical Technology
5 days ago
Company Overview
AMETEK SPECTRO is a leading supplier of analytical instruments, employing advanced technologies used for elemental analysis in industry, research, and academia.
We have a strong presence in India, with over 40 years of experience, providing world-class support to our customers through our extensive service network.
About the Role
We are seeking an experienced Customer Experience Manager to join our team. As Assistant Service Manager, you will be responsible for delivering exceptional customer experiences from instrument installation to training and maintenance services.
Your primary focus will be on commercial activities related to maintenance contracts, spare parts, and consumables supplies.
You will adhere to our company values, business ethics, and compliance, ensuring seamless execution of internal policies and processes.
Key Responsibilities
- Provide timely and efficient installation, training, and maintenance services to customers.
- Develop and execute strategies to improve customer satisfaction and retention.
- Cultivate strong relationships with customers, colleagues, and factory teams to resolve issues promptly.
- Maintain accurate records and reports of customer interactions, maintenance activities, and sales performance.
Requirements
To succeed in this role, you will need:
- A minimum of 5-8 years of prior service experience in industrial analytical technology.
- A Graduate or Diploma Engineer degree in Electronics, Electrical, or Instrumentation.
- Excellent communication, problem-solving, and negotiation skills.
- Ability to work independently and as part of a team.
- Strong technical knowledge of industrial analytical instruments and their applications.
Salary Information
The estimated annual salary for this position is ₹9831.208500000 1 . This figure is based on industry standards, location, and job requirements.
Benefits and Opportunities
We offer a competitive compensation package, including benefits, opportunities for growth and professional development, and a dynamic work environment.
-
Senior Full Stack Developer
4 weeks ago
Jamshedpur, Jharkhand, India Netmore Technology Full timeJob Title: Senior Full Stack DeveloperCompany Overview:Netmore Technology is a leading IT company with a strong presence in the domestic market. Our commitment to customer satisfaction and timely delivery has earned us recognition in the industry.Job Overview:We are seeking a highly skilled Full Stack Developer to join our team at Netmore Technology. As a...
-
Service Operations Manager
4 weeks ago
Jamshedpur, Jharkhand, India AMETEK Full timeAbout the RoleWe are seeking a highly skilled and experienced Assistant Service Manager to join our team at AMETEK SPECTRO. As a key member of our service operations team, you will be responsible for delivering exceptional customer experience through the installation, training, and maintenance of our analytical instruments.Key ResponsibilitiesProvide expert...
-
Steel Industry Operations Manager
2 weeks ago
Jamshedpur, Jharkhand, India Maan Source Full timeAbout the RoleWe are seeking an experienced Steel Industry Operations Manager to join our team at Maan Source in Gamharia, Jamshedpur. This is a fantastic opportunity for someone who wants to take their career to new heights and be part of a dynamic industry.The ideal candidate will have a strong background in rolling mill operations, with at least 3 years...
-
Technical Web Specialist
3 weeks ago
Jamshedpur, Jharkhand, India Netmore Technology Full timeJob Title: Technical Web SpecialistCompany OverviewNetmore Technology is a leading player in the computer software industry, known for its commitment to delivering quality work on time.Job OverviewWe are seeking a highly motivated Technical Web Specialist to join our team at Netmore Technology. As a Technical Web Specialist, you will be responsible for...
-
Customer Acquisition Specialist
6 days ago
Jamshedpur, Jharkhand, India Capital links Full timeJob OverviewWe are seeking a highly motivated Customer Acquisition Specialist to join our team at Capital Links in Jamshedpur, Jharkhand. This is a full-time role with 1-3 years of experience.About the RoleThe primary responsibility of this role is to manage customer relationships and ensure satisfaction. As a Customer Acquisition Specialist, you will be...
-
Senior Web Developer
4 weeks ago
Jamshedpur, Jharkhand, India Netmore Technology Full time**About Netmore Technology**Netmore Technology is a leading player in the computer software industry, committed to delivering quality work on time and ensuring customer satisfaction. We partner with clients who embrace fresh ideas to evolve their marketing and ensure business success.**Job Overview: Web Developer Position**We are seeking a highly motivated...
-
Internal Audit Manager
4 weeks ago
Jamshedpur, Jharkhand, India Protiviti India Member Private limited Full timeJob Description:Key Responsibilities:- Spearhead internal client teams and lead them in delivering solutions. Independently manage smaller modules of internal audit engagements.- Develop and implement risk management plans and strategies to identify and assess risks. Identify opportunities to improve business processes and implement leading practices.-...
-
Customer Service Operations Manager
4 weeks ago
Jamshedpur, Jharkhand, India Mahindra Rise Full timeJob Title: Customer Service Operations ManagerCompany: Mahindra & Mahindra LtdKey Responsibilities:Analyse technical complaints of the vehicle in the field and rectify defects in vehicles/aggregates.Maintain and handle internet-based warranty and ensure implementation of service processes at channel partners.Develop secondary channels and provide feedback on...
-
Service Delivery Specialist
3 weeks ago
Jamshedpur, Jharkhand, India AMETEK Full timeJob Summary AMETEK SPECTRO, a business unit of AMETEK Inc, is a leading supplier of analytical instruments using optical emission and X-ray fluorescence technology for elemental analysis in industry, research, and academia. As Service Delivery Specialist, you will be responsible for delivering exceptional customer experiences through instrument...
-
Business Development Manager
1 day ago
Jamshedpur, Jharkhand, India 5100 Kyndryl Solutions Private Limited Full timeJob DescriptionWe are seeking a highly skilled Business Development Manager to join our team at 5100 Kyndryl Solutions Private Limited. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our customer base.About the RoleThis is an exciting opportunity for a motivated and results-driven individual who is...
-
Industrial Sales Expert
2 weeks ago
Jamshedpur, Jharkhand, India Talent Corner Full timeJob OverviewTalent Corner is seeking an experienced Industrial Sales Engineer to join our team. As a Technical Sales Engineer, you will play a crucial role in driving revenue growth through lead generation, sales forecasting, and account management.About the RoleWe are looking for a highly motivated individual with 4-9 years of experience in field sales...
-
Service Delivery Specialist
4 weeks ago
Jamshedpur, Jharkhand, India AMETEK Full timeJob SummaryAt AMETEK SPECTRO, a leading supplier of analytical instruments, we are seeking a skilled Service Delivery Specialist to join our team.As a Service Delivery Specialist, you will be responsible for ensuring a seamless customer experience through the installation, training, and maintenance of our analytical instruments.You will work closely with...
-
Customer Relationship Associate
1 month ago
Jamshedpur, Jharkhand, India Capital links Full timeCompany OverviewCapital Links is a leading financial services provider offering a range of products and services tailored to meet the diverse needs of its clients. With a strong presence in Jamshedpur, Jharkhand, the company serves a wide clientele across various sectors.Job OverviewThe Customer Relationship Officer at Capital Links plays a pivotal role in...
-
Customer Service Representative
5 days ago
Jamshedpur, Jharkhand, India Snaphunt Full timeAbout the RoleWe are seeking a highly motivated and results-driven Customer Service Representative to join our Sales Support team.Responsibilities:Contribute to achieving sales targets by delivering exceptional customer service through outbound calls and communication.Build strong relationships with customers, ensuring a positive and professional experience...
-
Jamshedpur, Jharkhand, India DBS Bank Full timeJob SummaryAs a Senior Associate, Customer Relationship Manager, Financial Services Group, you will be responsible for delivering exceptional volume and revenue performance by acquiring and engaging with DBS Treasures clients with a total relationship value exceeding ₹30 lakhs through a need-based approach. You will ensure client coverage and product...
-
Site Operations Excellence Manager
2 days ago
Jamshedpur, Jharkhand, India ZF Group Full timeRequisition ID | ZF Commercial Vehicle Control Systems India LimitedAbout the Role:We are seeking an experienced Site Operations Excellence Manager to join our team in Jamshedpur, India.About You:As a Site Operations Excellence Manager, you will be responsible for identifying and eliminating waste in our manufacturing process.You will implement operation and...
-
Debt Recovery Manager
1 month ago
Jamshedpur, Jharkhand, India Capitallinks Full timeJob SummaryCapitallinks is seeking a highly skilled Debt Recovery Supervisor to oversee the process of reclaiming outstanding debts. The successful candidate will lead a team of debt recovery agents and be responsible for ensuring efficient collection efforts while maintaining legal and ethical standards.Key ResponsibilitiesSupervise and coordinate the...
-
Senior Operations Manager
4 weeks ago
Jamshedpur, Jharkhand, India Maan Source Full timeJob SummaryWe are seeking a highly skilled and experienced individual to join our team at Maan Source as a Deputy Divisional Head. In this role, you will be responsible for ensuring a safe working culture across the plant, coordinating with top management to optimize productivity, and reducing specific energy consumption per ton of steel.Key...
-
Business Analyst
1 month ago
Jamshedpur, Jharkhand, India DBS Bank Full timeJob Purpose: As a key member of our team, you will be responsible for ensuring the efficient operation of our branch. This includes executing all aspects related to branch operations in a timely and effective manner, ensuring effective customer service, and achieving own targets and supporting the achievement of the branch target through effective upselling...
-
Business Development Manager
2 weeks ago
Jamshedpur, Jharkhand, India Reliance Retail Full timeJob SummaryReliance Retail, India's largest and fastest-growing retailer, is seeking a skilled Business Development Manager - Beverages to drive sales growth in the Jamshedpur region. This is a full-time, mid-level position requiring a minimum of 4 years of relevant work experience in sales.About UsFounded in 2006, Reliance Retail serves over 193 million...