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Service Delivery Specialist

1 month ago

Jamshedpur, Jharkhand, India AMETEK Full time

Job Summary

AMETEK SPECTRO, a business unit of AMETEK Inc, is a leading supplier of analytical instruments using optical emission and X-ray fluorescence technology for elemental analysis in industry, research, and academia.

As Service Delivery Specialist, you will be responsible for delivering exceptional customer experiences through instrument installation, user training, in-warranty and post-warranty support, including preventive and breakdown maintenance services.

You will also oversee commercial activities related to maintenance contracts, spares, and consumables supplies.

Key requirements include strong technical skills, excellent communication and negotiation abilities, and the ability to work independently with a sense of urgency.

Responsibilities

  • Deliver world-class customer support and service
  • Manage instrument installation, user training, and maintenance services
  • Oversee commercial activities, including maintenance contracts and spares supplies
  • Develop and maintain strong relationships with customers and internal stakeholders

Requirements

  • Minimum 5-8 years of service experience with industrial analytical technology providers
  • Graduate or Diploma in Electronics, Electrical, or Instrumentation Engineering
  • Strong technical, communication, and negotiation skills
  • Ability to work independently with a sense of urgency