Customer Service Operations Manager
4 weeks ago
Company: Mahindra & Mahindra Ltd
Key Responsibilities:
- Analyse technical complaints of the vehicle in the field and rectify defects in vehicles/aggregates.
- Maintain and handle internet-based warranty and ensure implementation of service processes at channel partners.
- Develop secondary channels and provide feedback on company as well as competitors' products.
- Train service managers and work out special service support for strategic customers with channel partners.
- Ensure execution of spare parts orders by all channel partners for sufficient inventory and meeting spare parts targets.
- Guide channel partners for manpower/facilities/equipment optimisation and ensure profitability of workshops of channel partners.
- Manage MIS on service, spare parts inventory, and service guarantee at the dealership.
- Monitor ASC performance and conduct monthly visits to ASC and service camps for field service operations.
Preferred Qualifications:
- Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical
- 5 years and above experience
- Critical experience in Mahindra Leadership Competencies
Strategic Business Orientation:
- Strategic Business Orientation - Change Catalyst
- Strategic Business Orientation - Business Perspective
- Strategic Business Orientation - Risk Taking with Responsibility
- Strategic Business Orientation - Anticipating and Leveraging Business Opportunities
About Mahindra & Mahindra Ltd:
Mahindra & Mahindra Ltd is a leading Indian manufacturer of automobiles and commercial vehicles. The company is committed to providing quality products and services to its customers.
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