Customer Service Operations Manager

2 days ago


Jamshedpur, Jharkhand, India Mahindra Rise Full time
Job Title: Customer Service Operations Manager

Company: Mahindra & Mahindra Ltd

Key Responsibilities:
  • Analyse technical complaints of the vehicle in the field and rectify defects in vehicles/aggregates.
  • Maintain and handle internet-based warranty and ensure implementation of service processes at channel partners.
  • Develop secondary channels and provide feedback on company as well as competitors' products.
  • Train service managers and work out special service support for strategic customers with channel partners.
  • Ensure execution of spare parts orders by all channel partners for sufficient inventory and meeting spare parts targets.
  • Guide channel partners for manpower/facilities/equipment optimisation and ensure profitability of workshops of channel partners.
  • Manage MIS on service, spare parts inventory, and service guarantee at the dealership.
  • Monitor ASC performance and conduct monthly visits to ASC and service camps for field service operations.

Preferred Qualifications:
  • Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical
  • 5 years and above experience
  • Critical experience in Mahindra Leadership Competencies

Strategic Business Orientation:
  • Strategic Business Orientation - Change Catalyst
  • Strategic Business Orientation - Business Perspective
  • Strategic Business Orientation - Risk Taking with Responsibility
  • Strategic Business Orientation - Anticipating and Leveraging Business Opportunities


About Mahindra & Mahindra Ltd:

Mahindra & Mahindra Ltd is a leading Indian manufacturer of automobiles and commercial vehicles. The company is committed to providing quality products and services to its customers.

  • Jamshedpur, Jharkhand, India AMETEK Full time

    About the RoleWe are seeking a highly skilled and experienced Assistant Service Manager to join our team at AMETEK SPECTRO. As a key member of our service operations team, you will be responsible for delivering exceptional customer experience through the installation, training, and maintenance of our analytical instruments.Key ResponsibilitiesProvide expert...

  • Business Analyst

    2 weeks ago


    Jamshedpur, Jharkhand, India DBS Bank Full time

    Job Purpose: As a key member of our team, you will be responsible for ensuring the efficient operation of our branch. This includes executing all aspects related to branch operations in a timely and effective manner, ensuring effective customer service, and achieving own targets and supporting the achievement of the branch target through effective upselling...


  • Jamshedpur, Jharkhand, India Kruti Retail Ventures LLP Full time

    Cafe Manager Job DescriptionWe are seeking a highly skilled and experienced Cafe Manager to join our team at Kruti Retail Ventures LLP. The successful candidate will be responsible for the day-to-day operations of our cafe, ensuring that it runs smoothly and efficiently.Key Responsibilities:Manage Cafe Operations: Oversee the daily operations of the cafe,...


  • Jamshedpur, Jharkhand, India Kruti Retail Ventures LLP Full time

    Cafe Manager Job Description **Key Responsibilities:** * Oversee the day-to-day operations of the cafe, ensuring a smooth and efficient customer experience. * Schedule shifts for baristas and wait staff, ensuring adequate coverage and minimizing labor costs. * Hire and onboard new staff members, providing comprehensive training on drinks preparation and...

  • Service Manager

    2 weeks ago


    Jamshedpur, Jharkhand, India AMETEK Full time

    Job SummaryAMETEK SPECTRO, a leading supplier of analytical instruments, seeks a skilled Assistant Service Manager to join our team. As a key member of our service network, you will be responsible for delivering exceptional customer experiences, from instrument installation to post-warranty support.Key Responsibilities• Provide technical support and...


  • Jamshedpur, Jharkhand, India AMETEK Full time

    Job SummaryAMETEK SPECTRO, a leading supplier of analytical instruments, is seeking a skilled Service Manager to join their team. As a key member of the service team, you will be responsible for delivering exceptional customer experiences through the installation, training, and maintenance of instruments.Key ResponsibilitiesProvide in-warranty and...


  • Jamshedpur, Jharkhand, India AMETEK Full time

    Job SummaryAMETEK SPECTRO, a leading supplier of analytical instruments, is seeking a skilled professional to join their team as an Assistant Service Manager.The ideal candidate will be responsible for delivering exceptional customer experiences, from instrument installation to post-warranty support, and will work closely with internal colleagues and factory...


  • Jamshedpur, Jharkhand, India AMETEK Full time

    Job SummaryAMETEK SPECTRO, a leading supplier of analytical instruments, seeks a skilled professional to join its team as Assistant Service Manager.The ideal candidate will be responsible for delivering exceptional customer experiences, from instrument installation to post-warranty support, while ensuring timely and efficient resolution of technical...


  • Jamshedpur, Jharkhand, India Maan Source Full time

    Job SummaryWe are seeking a highly skilled and experienced individual to join our team at Maan Source as a Deputy Divisional Head. In this role, you will be responsible for ensuring a safe working culture across the plant, coordinating with top management to optimize productivity, and reducing specific energy consumption per ton of steel.Key...


  • Jamshedpur, Jharkhand, India Maan Source Full time

    Job Title: Senior Operations ManagerJob Summary:The Maan Source is seeking a highly skilled Senior Operations Manager to oversee the Billet Preparation Line in Gamharia, Jamshedpur. As a key member of our operations team, you will be responsible for ensuring the smooth operation of the line, maintaining product quality, and ensuring safety at the shop...


  • Jamshedpur, Jharkhand, India DBS Bank Full time

    Job Purpose:The position is responsible for ensuring efficient branch operations, effective customer service, and achieving targets through upselling and cross-selling. Key responsibilities include executing all aspects of branch operations, contributing to efficient operation through accurate and timely processing of customer related transactions, and...


  • Jamshedpur, Jharkhand, India Kruti Retail Ventures LLP Full time

    Bakery and Confectionary Expert WantedWe are seeking a highly skilled and experienced Bakery and Confectionary expert to join our team at Kruti Retail Ventures LLP. As a key member of our culinary team, you will be responsible for overseeing and organizing Bakery stock and ingredients, managing daily Bakery activities, and ensuring food quality and...


  • Jamshedpur, Jharkhand, India Capital links Full time

    Company OverviewCapital Links is a leading financial services provider offering a range of products and services tailored to meet the diverse needs of its clients. With a strong presence in Jamshedpur, Jharkhand, the company serves a wide clientele across various sectors.Job OverviewThe Customer Relationship Officer at Capital Links plays a pivotal role in...


  • Jamshedpur, Jharkhand, India Maan Source Full time

    Job Title: Senior Steel Plant Operations ManagerJob Summary: We are seeking a highly skilled and experienced Senior Steel Plant Operations Manager to join our team at Maan Source. The successful candidate will be responsible for leading the steel plant operations team and ensuring the safe and efficient production of steel products.Responsibilities:Develop...


  • Jamshedpur, Jharkhand, India AMETEK Full time

    Job SummaryAt AMETEK SPECTRO, a leading supplier of analytical instruments, we are seeking a skilled Service Delivery Specialist to join our team.As a Service Delivery Specialist, you will be responsible for ensuring a seamless customer experience through the installation, training, and maintenance of our analytical instruments.You will work closely with...


  • Jamshedpur, Jharkhand, India ZF Group Full time

    Req ID | Jamshedpur, India, ZF Commercial Vehicle Control Systems India LimitedYour Key ResponsibilitiesIdentify and eliminate waste in the manufacturing process to enhance productivity and quality.Key AccountabilitiesImplement operation and machine balance to create an efficient production sequence, ensuring safety, quality, and productivity.Procure,...


  • Jamshedpur, Jharkhand, India Hire Xpert Full time

    Key Responsibilities: Arrange and manage employee travel by booking flights, hotels, and transportation. Ensure compliance with company travel policies and procedures. Collaborate with travel agencies and vendors to negotiate rates and secure the best deals. Provide support to the Assistant Travel Desk Manager or Travel Desk Manager in implementing travel...

  • Debt Recovery Manager

    2 weeks ago


    Jamshedpur, Jharkhand, India Capitallinks Full time

    Job SummaryCapitallinks is seeking a highly skilled Debt Recovery Supervisor to join our team. As a key member of our financial stability team, you will be responsible for overseeing the debt recovery process, leading a team of debt recovery agents, and ensuring efficient collection efforts while maintaining legal and ethical standards.Key...


  • Jamshedpur, Jharkhand, India Capitallinks Full time

    Job SummaryCapitallinks is seeking a highly skilled Debt Recovery Supervisor to oversee the process of reclaiming outstanding debts. The successful candidate will lead a team of debt recovery agents and be responsible for ensuring efficient collection efforts while maintaining legal and ethical standards.Key ResponsibilitiesSupervise and coordinate the...

  • Business Analyst

    2 weeks ago


    Jamshedpur, Jharkhand, India DBS Bank Full time

    Job Title: Analyst, Customer Service Officer, DistributionJob Purpose:The role of the Analyst, Customer Service Officer, Distribution is to ensure the efficient operation of the branch by executing all aspects related to branch operations in a timely and effective manner. This includes ensuring effective customer service, achieving own targets, and...