Technical Application Support Specialist

4 days ago

Cochin, Kerala, India beBeeApplication Full time ₹ 4,00,000 - ₹ 8,00,000
Application Support Role

We are looking for a skilled and motivated individual to join our application support team as an Application Support Engineer. This role involves providing L1/L2 application support for banking and fintech applications, acting as the first point of contact for users, and coordinating with internal teams to ensure timely resolution of issues.

About the Job

This is an exciting opportunity for someone who wants to develop their skills in application support and be part of a dynamic team. The ideal candidate should have prior experience in FinTech or Banking, strong communication and analytical skills, and a willingness to learn and grow in a fast-paced environment.

Responsibilities
  • Provide L1/L2 application support for banking and fintech applications.
  • Act as the first point of contact for users, understanding and resolving their issues or escalating them as needed.
  • Perform incident analysis, root cause identification, and resolution tracking.
  • Coordinate with internal teams to ensure timely resolution of issues.
  • Document issues, troubleshooting steps, and solutions in the knowledge base.
  • Monitor application logs and system alerts to proactively identify potential issues.
  • Support regular deployments, patch releases, and production validations.
  • Communicate effectively with business users, technical teams, and stakeholders.
Requirements
  • 1–3 years of experience in application support, preferably in fintech, banking, or financial services.
  • Strong communication skills – both written and verbal.
  • Good analytical and problem-solving skills.
  • Ability to manage and prioritize multiple support tickets under time constraints.
  • Understanding of incident and ticketing tools (e.g., Jira, ServiceNow).
  • Familiarity with SQL and basic database query writing for issue analysis.
  • Exposure to ITIL practices or service management workflows.
Nice to Have
  • Experience or basic knowledge of .NET technologies.
  • Familiarity with other relevant technologies.

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