Technical Application Support Specialist

2 days ago


Cochin, Kerala, India beBeeApplication Full time ₹ 8,00,000 - ₹ 12,00,000
Application Support Engineer Job Overview

We are looking for a detail-oriented and motivated professional with prior experience in FinTech or Banking, strong analytical and communication skills, and a willingness to learn and grow in a fast-paced environment.

Main Responsibilities:
  • Provide L1/L2 application support for banking and fintech applications.
  • Act as the first point of contact for users, understanding and resolving their issues or escalating them as needed.
  • Perform incident analysis, root cause identification, and resolution tracking.
  • Coordinate with internal teams to ensure timely resolution of issues.
Necessary Skills and Qualifications:
  • 1–3 years of experience in application support, preferably in fintech, banking, or financial services.
  • Strong communication skills – both written and verbal.
  • Good analytical and problem-solving skills.
  • Ability to manage and prioritize multiple support tickets under time constraints.
Benefits:
  • Familiarity with SQL and basic database query writing for issue analysis.
  • Exposure to ITIL practices or service management workflows.
Nice to Have:
  • Experience or basic knowledge of .NET technologies.
  • Familiarity with payment systems, banking protocols, or integration interfaces.


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